Dependable domestic systems design: A socio-technical approach |
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| Affiliation: | 1. School of Advanced Manufacturing Engineering, Chongqing University of Posts and Telecommunications, Chongwen Road No.2, Nan''an, Chongqing 400065, China;2. Automation Research Institute of China South Industries Group Corporation, Sichuan 621051, China;3. College of Mechanical Engineering, Chongqing University of Technology, Chongqing 400054, China;1. Fraunhofer Institute for Manufacturing Engineering and Automation IPA, Nobelstraße 12, 70569 Stuttgart, Germany;1. University of Paderborn, Marketing Department, Warburger Strasse 100, 33098 Paderborn, Germany;2. Center for Services Leadership (CSL), Arizona State University, W.P. Carey School of Business, Tempe, AZ 85287-4106, USA;3. Discipline of Marketing, The University of Sydney Business School, Sydney, NSW 2006, Australia;4. School of Marketing, University of New South Wales, Sydney, NSW 2006, Australia |
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| Abstract: | This paper describes a model that defines the attributes of domestic systems that lead to system dependability and a user-oriented specification method for support systems based on this model. We start by discussing technical dependability models and discuss how these have to be extended for use in a domestic context. We present an extended dependability model based on a socio-technical perspective. This extends the technical notion of dependability to take into account fitness for purpose, acceptability and adaptability. We then go on to discuss MDDS – a questionnaire-based method that reflects the socio-technical dependability model. It is intended for use by social care professionals who are specifying and designing support systems for older or disabled people. MDDS provides a basis for examining a design from a dependability perspective. We illustrate the use of the method and conclude with a discussion of its qualitative evaluation. |
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