数据挖掘在煤炭企业CRM中的应用与研究

为增强煤炭企业管理的决策能力,在建立CRM(客户关系管理)系统的基础上,文章提出了利用数据挖掘技术方案,讨论了系统数据仓库模型,并对数据挖掘算法的应用与研究进行了探讨,为中国煤炭企业的统计与分析提供了1种有效并可行的解决方案。

Application and Research on Data Mining in CRM of Colliery Enterprises

In order to enhance the decision power of colliery enterprises management,a plan is put forward by data mining technology on the basis of CRM(Customer Relationship Management) system in colliery enterprises.The paper discusses the systematic data warehouse model,explores the practice of the algorithm based on data mining and provides a kind of effective and possible solution for statistic analysis of colliery enterprises.