| 铁路客运服务系统存在的问题与解决方案研究 |
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| 引用本文： | 胡海峰,周东红,邵晓风. 铁路客运服务系统存在的问题与解决方案研究[J]. 自动化博览, 2009, 26(11): 74-77 |
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| 作者姓名： | 胡海峰 周东红 邵晓风 |
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| 作者单位： | 1. 同方威视技术股份有限公司,北京,100083
2. 易程科技股份有限公司,北京,100083 |
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| 基金项目： | 铁道部科学技术司《客运专线旅客服务系统自主创新》项目 |
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| 摘 要： | 通过对如何更好地实现铁路客运专线旅客运输服务价值以及国内外旅客服务、票务和营销与决策支持等IT业务支撑系统的比较研究，分析中国铁路客运服务系统存在的问题，从系统结构、服务产品、运营流程、IT支撑平台系统研发等方面探讨我国铁路客运专线客运服务系统集成解决方案。
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| 关 键 词： | 铁路客运专线,客运服务系统 集成解决方案 系统结构 IT支撑平台 |
A Study on the Problems and Solutions in China Railway Passenger Service System |
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| Abstract: | In this paper, we make a comparison research on domestic and abroad IT business support systems including passenger services, ticketing business, marketing and decision making support, as well as on how to better realize the value of railway passenger transport services. We then analyze the existing problems of China railway passenger transport services system. Finally, we discuss passenger transport services system integration solutions from the aspects of system structure, service products, operations procedure, IT support platform system research and development. |
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| Keywords: | Railway Passenger Dedicated Line Passenger Service Systems Integrated Solution Integration System Structure IT Support Platform |
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