Exploring interactive style and user experience design for social web of things of Chinese users: A case study in Beijing |
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| Affiliation: | 1. Department of Industrial Engineering, Tsinghua University, Beijing 100084, China;2. Baidu.com, Beijing 100085, China;3. Department of Psychology, University of Cambridge, Cambridge CB2 3EB, United Kingdom;4. CNPC Economics & Technology Research Institute, Beijing 100724, China;1. Eindhoven University of Technology, Polymer Technology, Department of Mechanical Engineering, PO Box 513, 5600 MB Eindhoven, The Netherlands;2. Dutch Polymer Institute (DPI), P.O. Box 902, 5600 AX Eindhoven, The Netherlands;1. University of California, Berkeley, School of Public Health, 50 University Hall #7360, Berkeley, CA 94720-7360, USA;2. Pacific Institute for Research and Evaluation, 180 Grand Avenue Suite #1200, Oakland, CA 94612, USA;3. Parc Sanitari Sant Joan de Déu/CIBERSAM, Research and Development Unit, Universitat de Barcelona, Fundació Sant Joan de Déu, Sant Boi de Llobregat, Barcelona 08830, Spain;4. University of California, San Diego, Department of Psychiatry, 9500 Gilman Drive, La Jolla, CA 92093-0810, USA;5. University of Maryland, Baltimore, School of Social Work, 525 West Redwood Street, Baltimore, MD 21201, USA |
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| Abstract: | This study designed an interactive IoT (Internet of Things) service on mobile devices based upon the concept of Social Web of Things (SWoT), with which users can interact with IoT in the same way they use the social network services. In order to integrate IoT into Chinese daily use, this study also investigated how Chinese users interact with things and IoT technologies. A four-phase study among users living in Beijing was conducted with a lifecycle of user-centered design. Results revealed that SWoT could activate users׳ intuitive understanding of social network services, and make the interaction with SWoT natural in their own ways. Users living in Beijing tended to be utility-oriented and highly emphasized efficiency; they were distinctive in uncertainty avoidance and preference of hierarchical way of managing things. Our results suggested implications for the design of user-centered IoT systems in China, and shed light on improvements for the performance of IoT systems and balance of requirements between users and system design. |
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| Keywords: | Social web of things Chinese user Internet of things User experience Service design Social network |
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