| 基于顾客中心理论的高校教学管理研究 |
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| 引用本文： | 薛蓉. 基于顾客中心理论的高校教学管理研究[J]. 浙江工业大学学报, 2008, 0(4) |
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| 作者姓名： | 薛蓉 |
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| 作者单位： | 浙江工业大学高教研究所; |
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| 摘 要： | 顾客中心是企业管理的基本思想和管理模式,近年来在公共管理等其他领域日渐盛行并不断发展。本文通过对顾客中心理论导入高校教学管理的理论分析,针对当前教学管理现状,从理念、组织和方法等层面提出了改进和优化的途径。
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| 关 键 词： | 顾客 顾客中心 顾客满意 教学管理 |
Research on University Teaching Management Based on the Customer Center Theory |
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| XUE Rong. Research on University Teaching Management Based on the Customer Center Theory[J]. Journal of Zhejiang University of Technology, 2008, 0(4) |
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| Authors: | XUE Rong |
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| Affiliation: | XUE Rong(Institute of Higher Education Research,Zhejiang University of Technology,Hangzhou 310032,China) |
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| Abstract: | Customer Center is the basic idea and management model of business management and it has become prevalent and continues to develop in recent years in such areas as public administration.Based on the analysis of the Customer Center theory introduced to the college teaching management theory,this paper analyses the current status of the teaching management and proposes some ways to improve and optimize it in terms of concept,organization,system and method. |
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| Keywords: | customer Customer Center customer satisfaction teaching management |
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