The design of a collaborative interface for narration to support reconciliation in a conflict |
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Authors: | Oliviero Stock Massimo Zancanaro Cesare Rocchi Daniel Tomasini Chaya Koren Zvi Eisikovits Dina Goren-Bar Patrice L Weiss |
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Affiliation: | (1) IRST-Fondazione Bruno Kessler, Via Sommarive 18, Povo, 38050 Trento, Italy;(2) The University of Haifa, Mount Carmel, 31905 Haifa, Israel |
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Abstract: | This paper is about the development of a face-to-face collaborative technology to support shifting attitudes of participants
in conflict via a narration task. The work is based on two cultural elements: conflict resolution theory and the design of
a collaboration enforcing interface designed specifically for the task. The general claim is that participants may achieve
a greater understanding of and appreciation for the other’s viewpoint under conditions that support partaking in a tangible
joint task and creating a shared narration. Specifically, a co-located interface for producing a joint narration as a tool
for favoring reconciliation is presented and discussed. The process based on this technology implicitly includes classical
steps in conflict resolution approaches, such as escalation and de-escalation. Our goal is to show that this interface is
effective and constitutes an alternative to a typical face-to-face moderated discussion. |
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