IT-enabled knowledge ambidexterity and innovation performance in small U.S. firms: The moderator role of social media capability |
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| Authors: | Jose Benitez Ana Castillo Javier Llorens Jessica Braojos |
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| Affiliation: | 1. Rennes School of Business, Rennes, France;2. Department of Management, School of Human Resource Management, School of Business, University of Granada, Granada, Spain |
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| Abstract: | This study examines the impact of information technology (IT)-enabled knowledge ambidexterity on innovation performance, and the potential moderator role of social media capability on a sample composed of 100 small U.S. firms. The empirical analysis suggests that IT infrastructure enables the firm to explore new knowledge and exploit existing/new knowledge to innovate more and better. We also find that social media capability has a positive moderator role in this equation: IT infrastructure and social media capabilities work together to enable knowledge ambidexterity. |
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| Keywords: | IT infrastructure Knowledge exploration and exploitation Social media capability Innovation performance |
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