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Not all posts are treated equal: An empirical investigation of post replying behavior in an online travel community
Authors:Jiaming Fang  Lei Chen  Xiaoyuan Wang  Benjamin George
Affiliation:1. School of Management and Economics, University of Electronic Science and Technology of China, China;2. Beacom School of Business, University of South Dakota, United States
Abstract:The post replying behavior in online communities (OCs) has garnered little consideration, even though the feedback behavior represents the central social dynamic of OCs and greatly determines the vibrancy of OCs. To fill this gap, this study aims to identify major sharing post-related variables that explain the heterogeneity in the post replying behavior in knowledge sharing OCs. The research model is validated through a panel dataset assembled from an online travel community. The results reveal that sharing post length and vividness, contributors’ expertise and degree centrality, and members’ social interactions have significant associations with the number of replying posts.
Keywords:Online community participation  Post replying behavior  Feedback dynamics  Norm of reciprocity  Social exchange behavior
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