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A contingency model of conflict and team effectiveness.
Authors:Shaw  Jason D; Zhu  Jing; Duffy  Michelle K; Scott  Kristin L; Shih  Hsi-An; Susanto  Ely
Abstract:The authors develop and test theoretical extensions of the relationships of task conflict, relationship conflict, and 2 dimensions of team effectiveness (performance and team-member satisfaction) among 2 samples of work teams in Taiwan and Indonesia. Findings show that relationship conflict moderates the task conflict–team performance relationship. Specifically, the relationship is curvilinear in the shape of an inverted U when relationship conflict is low, but the relationship is linear and negative when relationship conflict is high. The results for team-member satisfaction are more equivocal, but the findings provide some evidence that relationship conflict exacerbates the negative relationship between task conflict and team-member satisfaction. (PsycINFO Database Record (c) 2011 APA, all rights reserved)
Keywords:relationship conflict  task conflict  team performance  team processes  team effectiveness  organizations  team-member satisfaction
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