基于Kano模型的孤寡老人智能家居健康需求研究

目的 了解一二线城市孤寡老人在居家情境下的个性化健康需求,涉及健康管理、健康教育、健康监测、健康评估、健康档案、健康保险、健康辅助七个维度,分析用户对智慧健康产业的态度和接受意愿。方法 通过文献分析与样卷调研整理出孤寡老人在居家环境中与健康相关的原始需求,采用实地访谈与反馈评估等方法建立Kano模型。结果 对原始需求进行验证,按照必备需求、期望需求和魅力需求分类确定初筛需求项,直观体现目标用户对各功能的需求度,再根据需求层次和满意度系数重新对各项需求进行排序,得出必备型、期望型及魅力型需求。结论 孤寡老人未来的智能家居健康需求正在朝家庭化和服务型发展,日常生活照料、精神慰藉、慢性病预防、信息可视化和情感沟通等成为有待改进的关键需求,通过KANO模型分析确立的需求重要度可以给相关设计要素的优先级排序提供有效的参考。

Health Needs of Smart Home for the Lonely Elderly Based on Kano Model

The work aims to understand the personalized health needs of the lonely elderly under the home scenario mode in the first and second tier cities, including seven dimensions:health management, health education, health monitoring, health assessment, health archives, health insurance and health assistance, and analyze users'' attitude and willingness to accept smart health industry. Through literature analysis and sample volume research, the original needs of the lonely elderly for health products or services in the home environment were sorted out, and the Kano model was established by means of field interview and feedback evaluation. The original needs were verified and the preliminary screening needs were determined according to the classification of necessary needs, expected needs and charming needs to intuitively reflect the need degree of the target user for each function, and then the needs were resorted out according to the need level and satisfaction coefficient to obtain the necessary, expected and charming needs. The future smart home health needs of the lonely elderly are developing towards family and service. Daily life care, spiritual comfort, chronic disease prevention, information visualization and emotional communication have become the key needs to be optimized and the need importance established through Kano model analysis can provide effective reference for prioritization of relevant design elements.