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通用机械产品售后质量反馈信息网络化协同处理支持系统
引用本文:尹超,胡勇,刘飞,尹胜.通用机械产品售后质量反馈信息网络化协同处理支持系统[J].中国机械工程,2011,22(18).
作者姓名:尹超  胡勇  刘飞  尹胜
作者单位:重庆大学机械传动国家重点实验室,重庆,400044
基金项目:国家自然科学基金资助重点项目(51035001); 国家高技术研究发展计划(863计划)资助项目(2007AA040701)
摘    要:针对通用机械产品售后质量反馈信息现有串行处理方式处理效率低、响应速度慢、客户满意度低等问题,构建了一种从通用机械产品售后质量反馈信息受理、采集、传递、处理到监控的整个质量反馈信息处理周期的网络化协同处理支持系统,并对基于WebServices的网络化协同处理流程配置与重用、网络化协同处理动态监控等关键技术进行了研究。该系统已成功应用于重庆某通用机械制造企业,取得了良好的应用效果。

关 键 词:通用机械产品  售后质量反馈信息  网络化  并行  协同

Universal Gasoline Engines After-sale Quality Feedback Networked Collaborative Processing Support System
Yin Chao Hu Yong Liu Fei Yin Sheng The State Key Laboratory of Mechanical Transmission,Chongqing University,Chongqing.Universal Gasoline Engines After-sale Quality Feedback Networked Collaborative Processing Support System[J].China Mechanical Engineering,2011,22(18).
Authors:Yin Chao Hu Yong Liu Fei Yin Sheng The State Key Laboratory of Mechanical Transmission  Chongqing University  Chongqing
Affiliation:Yin Chao Hu Yong Liu Fei Yin Sheng The State Key Laboratory of Mechanical Transmission,Chongqing University,Chongqing,400044
Abstract:Aiming at the problems of low processing efficiency and slow response and low customer satisfaction which caused by the current serial processing method,an universal gasoline engines after-sale quality feedback networked collaborative processing support system was constructed.The system could support the after-sale quality feedback accepting,acquisition,transmission,treatment and monitoring.Then some key technologies were studied,including networked collaborative processing business process configuration an...
Keywords:universal gasoline engine  after-sale quality feedback  network  parallel  collaborative  
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