Measuring the benefits and costs of utility conservation and load management programmes

We have learned much less than we could have from utility operation of conservation and load management programmes. Our general ignorance concerning the performance (ie benefits and costs) of these programmes exists because we have not devoted sufficient resources to careful evaluations of past and present programmes. We need to build evaluation into the programme planning and implementation process and we should use actual electricity and gas bills to measure programme performance. Finally, we should conduct well designed experiments to learn what does and does not work.