Minimizing expected waiting in a medical appointment system |
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Authors: | Peter M. Vanden Bosch Dennis C. Dietz |
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Affiliation: | a Air Force Institute of Technology, OH, USAb US WEST Advanced Technologies, Boulder, CO, USA |
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Abstract: | An appointment policy is established for a specific outpatient system, with the goal of reducing a combination of patients' expected waiting times and doctor's expected overtime. Service times are stochastic, and patients are assumed to be punctual if they show for their appointments. Substantial reductions in waiting times can be obtained over traditional scheduling practices, and the procedure is easily implemented by a naive scheduler once the optimal policy is established. |
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