| 餐饮企业等待管理探析 |
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| 引用本文： | 陈晓芳,黄世强. 餐饮企业等待管理探析[J]. 四川烹饪高等专科学校学报, 2011, 0(1): 38-40 |
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| 作者姓名： | 陈晓芳 黄世强 |
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| 作者单位： | 泉州理工职业学院,福建,泉州,362000 |
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| 摘 要： | 顾客等待对餐饮企业服务质量和顾客满意度具有很重要的影响。本文阐述了餐饮企业等待产生的必然性及负面影响,通过对泉州地区部分餐饮企业等待现象的调查分析,提出了餐饮企业等待管理的策略。
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| 关 键 词： | 餐饮企业 等待管理 探析 |
On Waiting Management of Catering Businesses |
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| CHEN Xiao-fang,HUANG Shi-qiang. On Waiting Management of Catering Businesses[J]. , 2011, 0(1): 38-40 |
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| Authors: | CHEN Xiao-fang HUANG Shi-qiang |
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| Affiliation: | CHEN Xiao-fang HUANG Shi-qiang(Quanzhou Institute of Technology,Quanzhou 362000,Fujian,China) |
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| Abstract: | A catering business's service quality and its customers' satisfaction will be greatly affected by the time that a customer has to wait to be served.This paper expounds the inevitability of customer waiting in catering businesses and its negative influence.The paper also puts forward strategies to deal with the problem based on a survey of some restaurants in Quanzhou. |
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| Keywords: | catering businesses waiting management exploration |
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