| 订货提前期对服务水平决策的影响研究 |
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| 引用本文： | 刘蕾,唐小我. 订货提前期对服务水平决策的影响研究[J]. 控制与决策, 2005, 20(11): 1265-1268 |
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| 作者姓名： | 刘蕾 唐小我 |
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| 作者单位： | 1. 西南交通大学,经济管理学院,成都,610031;电子科技大学,管理学院,成都,610054
2. 电子科技大学,管理学院,成都,610054 |
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| 基金项目： | 教育部科学技术研究重点项目(105149)，高等学校博士学科点专项科研基金项目(20030614011)，国家杰出青年科学基金项目(79725002) |
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| 摘 要： | 在服务水平的研究中,考虑了顾客面临缺货时的选择行为,引入顾客忍耐值,并度量了与顾客等待时间相关的损失,使建立的服务水平模型较传统模型更能真实地反映现实的购买行为.在该模型基础上,分析了订货提前期的变化对服务水平决策的影响,得出了有别于传统模型的结论,为企业在基于时间的竞争中作出恰当的服务水平决策提供了新的思路.算例分析进一步验证了该模型的有效性.
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| 关 键 词： | 订货提前期 服务水平 顾客忍耐值 库存 |
| 文章编号： | 1001-0920(2005)11-1265-04 |
| 收稿时间： | 2004-11-09 |
| 修稿时间： | 2005-04-25 |
Study of the Impact of Lead Time on Service Level Decision |
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| LIU Lei,TANG Xiao-wo. Study of the Impact of Lead Time on Service Level Decision[J]. Control and Decision, 2005, 20(11): 1265-1268 |
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| Authors: | LIU Lei TANG Xiao-wo |
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| Affiliation: | 1. School of Economics and Management, Southwest Jiaotong University , Chengdu 610031, China; 2. School of Management, University of Electronic Science and Technology, Chengdu 610054, China |
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| Abstract: | A service level model is presented which reflects the actual purchasing behavior more realistically than traditional models.In the model,the customers' selection behavior facing stockout is considered,the concept of Customer Patience Value is introduced and the lost about customer waiting time is measured.Based on the model,the impact of ordering lead time's change on the service level decision is analyzed.A conclusion different from traditional models is produced.A new way is put forward for enterprises to lay down right service level decisions in time-based competition.A numerical example is given to illustrate the model. |
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| Keywords: | Ordering lead time Service level Customer patience value Inventory |
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