对制造企业产品召回成本模型研究

产品召回是指制造企业为了消除该产品所导致或可能导致的不合理危险,对于从客户手中返回的缺陷产品进行修理或退换以消除负面影响的过程。该文综合考虑缺陷产品未到达客户且免费维修、到达客户且免费维修、未到达客户且免费更换、到达客户且免费更换等情况,构建了产品召回成本模型。通过本模型企业可对未来可能发生的产品召回成本进行估计,从而指定科学合理的产品保证策略,以使产品召回发生后的企业损失最小。最后,通过企业案例数据对已建立的产品召回成本模型进行验证。

A Study on the Model of Product Recall Cost to Manufacturing Enterprise

Product recall is a process that manufacture enterprises get the products back from the customers and have a servicing or replacement in order to avoid the bugs and the possible danger. This paper proposes a way to forrealize a model of product recall cost to manufacturing enterprise which considering four different warranty strategies. By using the model manufacturing enterprise can get an early inference on the cost of the product recall that maybe happen in the future and minimize the loss that may have. Finally, the proposed model applied to a case study and its feasibility in supporting its applicability is illustrated.