| 论我国石油机械制造企业CSD现状问题及对策 |
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| 引用本文： | 南剑飞,吴新锁.论我国石油机械制造企业CSD现状问题及对策[J].石油矿场机械,2005,34(1):20-23. |
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| 作者姓名： | 南剑飞 吴新锁 |
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| 作者单位： | 1. 西南石油学院,工商管理学院,四川,成都,610500
2. 长庆石油勘探局,机械制造总厂,陕西,西安,745217 |
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| 基金项目： | 中国石油天然气集团公司重点研究项目 ( 2 0 0 1 0 9立项 ) |
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| 摘 要： | CS作为一种全新的经营战略，是现代企业跨世纪的战略选择，是现代企业经营活动的基本准则，也是增强企业核心竞争力的锐利武器，更是企业得以可持续发展的文化基础和根本保障。文章在对我国石油机械制造企业CS的内容及要求界定的基础上，着重分析了我国石油机械制造企业CSD现状，指出了存在的相关问题，并提出了具体对策。
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| 关 键 词： | CSD 现状 问题 对策 石油机械 企业管理 |
| 文章编号： | 1001-3482(2005)01-0020-04 |
| 修稿时间： | 2004年4月20日 |
The discussion on status quo problems and countermeasures of customer satisfaction degree for China's petroleum machinery manufacturing enterprises |
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| NAN Jian-fei,WU Xin-suo.The discussion on status quo problems and countermeasures of customer satisfaction degree for China''''s petroleum machinery manufacturing enterprises[J].Oil Field Equipment,2005,34(1):20-23. |
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| Authors: | NAN Jian-fei WU Xin-suo |
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| Affiliation: | NAN Jian-fei~1,WU Xin-suo~2 |
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| Abstract: | Customer Satisfaction, as a completely new operational strategy, is not only the strategic choice and the basic principle for modern enterprises, but also the keen weapon to strengthen its core competition and the cultural basis and fundamental safeguard for modern enterprises. On the base of defining the contents and requirements of Customer Satisfaction, abbreviated CS, for China's Petroleum Machinery Manufacturing Enterprises, the paper mainly analyzes the status quo on CSD for China's Petroleum Machinery Manufacturing Enterprises, points out its relevant problems and puts forward definite countermeasures so as to help to carry out CS Engineering for CNPC and speed up the construction of CSD for China's Petroleum Machinery Manufacturing Enterprises. |
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| Keywords: | customer satisfaction degree status quo problems countermeasures petroleum machinery enterprise management |
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