Who’s my audience again? Understanding audience management strategies for designing privacy management technologies |
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Authors: | Ralf De Wolf Jo Pierson |
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Affiliation: | iMinds – Digital Society Department, SMIT, Studies On Media, Information & Telecommunication, Vrije Universiteit Brussel, Offices: Pleinlaan 9, 2nd Floor, B-1050 Brussel, Belgium |
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Abstract: | Social network site users are often confronted with invisible audiences. Although various settings for managing audiences are available, we argue that these do not always match the users’ interpretations. This study explores the audience-management strategies of 18 young adults when categorizing their (invisible) audiences in Facebook, using card sorting as a research method. Approximately 1254 out of 1800 people (cards) were categorized based on the shared-community strategy, in which the participants referred to multiple community roles. The theoretical framework of Symbolic Interactionism and the Communication Privacy Management Theory are used to frame the problematic nature of invisible audiences. Implications for designing privacy-management technologies are discussed. |
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Keywords: | Social network sites Card sorting Privacy Qualitative research Symbolic Interactionism Communication Privacy Management Theory |
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