| Abstract: | Let’s face it — leaders at all levels have it rough. Not only do they have to make decisions in the absence of complete information, they also were not put in position to explain losses and defeats. What can be done to improve the information set with which they have to work? Three actions will help: taking full advantage of employees’ knowledge, improving situational awareness, and using the observe–orient–decide–act (OODA) model. These actions are important core functions of Coherent Knowledge-based Operations (CKO). |
