90例网络用药咨询服务的回顾性分析

目的: 对网上用药咨询记录进行分析,探索开展网上咨询的模式和方法。方法: 整理本院网站用药咨询栏目,2011年1月-2014年3月接受的咨询记录共90例,分别对咨询药物类别、咨询内容及咨询涉及人群等进行回顾性统计分析。结果: 90例咨询中,咨询药物居前三位的分别为感染疾病用药19例(占 20.9%)、心血管系统疾病用药13例(占 14.3%)和中药10例(占 11.0%);咨询内容居前三位的分别为购药32例(占 31.4%)、用法及疗程17例(占 16.7%)和药物选择17例(占 16.7%);咨询人群以成人为主(80例,占 88.9%)。结论: 医院药学工作者应不断提高网上咨询应答的效率,扩大影响,为慢性病患者建立用药档案,加强随访,以更好地实践全程化药学服务。

Retrospective analysis of 90 cases of drug counseling online

AIM: To explore the models and methods to conduct network consulting by analyzing drug counseling online.METHODS: A retrospective review of 90 drug counseling online records from January 2011 to March 2014, drug types, the content and the crowd of the counseling were analyzed retrospectively.RESULTS: 90 cases of counseling, consulting top three drugs were 19 cases of infection medication(20.9%), cardiovascular disease treatment in 13 cases(14.3%)and Chinese medicine 10 cases(11.0%). Advisory content of the top three were for purchase with 32 cases(31.4%), usage and treatment 17 cases (16.7%)and drug selection were 17 cases(16.7%). Primary of counseling crowd were adults(80 cases, accounting for 88.9%).CONCLUSION: Hospital pharmacy staff should continue to improve the efficiency of network consulting response, to expand its influence and establish medication archives for patients with chronic diseases,strengthening follow-up to better practice integrated pharmaceutical care.