Effective Communication in Requirements Elicitation: A Comparison of Methodologies |
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Authors: | Jane Coughlan Robert D Macredie |
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Affiliation: | (1) Department of Information Systems and Computing, Brunel University, Uxbridge, UK, GB |
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Abstract: | The elicitation or communication of user requirements comprises an early and critical but highly error-prone stage in system
development. Socially oriented methodologies provide more support for user involvement in design than the rigidity of more
traditional methods, facilitating the degree of user–designer communication and the ‘capture’ of requirements. A more emergent
and collaborative view of requirements elicitation and communication is required to encompass the user, contextual and organisational
factors. From this accompanying literature in communication issues in requirements elicitation, a four-dimensional framework
is outlined and used to appraise comparatively four different methodologies seeking to promote a closer working relationship
between users and designers. The facilitation of communication between users and designers is subject to discussion of the
ways in which communicative activities can be ‘optimised’ for successful requirements gathering, by making recommendations
based on the four dimensions to provide fruitful considerations for system designers. |
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Keywords: | :Communication – Context – Elicitation – Requirements – Socially oriented methodologies – User– designer interaction |
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