The impact of value diversity on information system development projects |
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| Authors: | Ting-Peng Liang Jason Chia-Hsien Wu James J. Jiang Gary Klein |
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| Affiliation: | 1. Department of Information Management College of Management, National Sun Yat-Sen University, 70 Lien-Hai Rd., Haohsiung 804, Taiwan ROC;2. Research School of Business, ANU College of Business and Economics, The Australian National University, Canberra ACT 0200, Australia;3. College of Business and Administration, The University of Colorado at Colorado Springs, 1420 Austin Bluffs Parkway, Colorado Springs, CO 80918, United States |
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| Abstract: | Diversity of personal values among participants in an information system project is typically considered to create harmful team conflict, as do other forms of personal diversity. However, recent research establishes that information and knowledge diversity among project team members contribute to project success, leading one to question accepted thought regarding diversity of values. We model the impact of value diversity on project performance through theoretical layers of diversity, conflict, and teamwork quality. An empirical test supports hypotheses that value diversity adds to both beneficial and detrimental conflict. Project managers should compose teams with diverse project values but must control for potential detrimental effects. |
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| Keywords: | Value diversity Conflict Project teams Software development projects Project management |
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