社区适老化服务系统构建设计研究

在少子化与老龄化叠加的社会背景下,社区适老化服务需求爆发式增长。将服务设计理念引入社区适老化服务系统的构建中,基于当前社区适老化服务系统的现状,总结荷兰“生命公寓”项目对我国养老模式的启示,提出适老化服务系统设计指导原则和创新设计方法,并在社区辅助功能、情感关怀、社会保障等方面展开研究,构建以服务规划、流程、利益相关者、触点和服务内容为核心的社区适老化服务系统模式。对当代社区适老化服务系统的构建与优化设计具有实际的启示意义。

Construction and Design of Community Elderly-oriented Service System

Under the social background of the superposition of declining birthrate and aging, the demand for community elderly-oriented service has gotten explosive growth. The work aims to introduce the service design concept into the construction of the community elderly-oriented service system and summarize the enlightenment of the Life Apartment Project in Netherlands to the pension model in China based on the current situation of the community elderly-oriented service system. Then, the guiding principles and innovative design methods of the elderly-oriented service system are put forward and the research is carried out on the auxiliary functions of community, emotional care, social security, etc., so as to construct a community elderly-oriented service system model with service planning, process, stakeholders, contacts and service content as the core. It is of practical significance to the construction and optimization design of contemporary community elderly-oriented service system.