| 业务流程绩效的模糊综合评判 |
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| 引用本文： | 吴忠,郭蕾,孙树栋,彭炎午. 业务流程绩效的模糊综合评判[J]. 西北工业大学学报, 2001, 19(2): 186-189 |
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| 作者姓名： | 吴忠 郭蕾 孙树栋 彭炎午 |
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| 作者单位： | 西北工业大学 CIMS研究所, |
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| 基金项目： | 国家自然科学基金(69984004)、863计划(863-511-44-009-98)和航空科学基金资助(96H53105) |
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| 摘 要： | 业务流程绩效评价往往要受到多个指标的影响，将模糊综合评判应用于业务流程绩效评价当中，可以有效地考虑模糊指标的影响，本结合实例讨论了整个评判的过程，其结果可以以作为选择流程重构方案的参考依据。
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| 关 键 词： | 模糊综合评判 业务流程 绩效评价 流程重构 |
| 文章编号： | 1000-2758(2001)02-0186-04 |
| 修稿时间： | 1999-09-23 |
Synthetical Fuzzy Evaluation of Business Process Performance |
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| Wu Zhong,Guo Lei,Sun Shudong,Peng Yanwu. Synthetical Fuzzy Evaluation of Business Process Performance[J]. Journal of Northwestern Polytechnical University, 2001, 19(2): 186-189 |
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| Authors: | Wu Zhong Guo Lei Sun Shudong Peng Yanwu |
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| Abstract: | Data Envelopment Analysis (DEA) and other approaches have been used to evaluate the performance of business process reengineering. However, these methods cannot meet the need of performance evaluation when the process performance is dependent on fuzzy factors; it is quite usual that factors are fuzzy. This paper presents a new method of performance evaluation for business process reengineering based on fuzzy logic. The method uses evaluation matrix and relationship function to deal with fuzzy factors. An example is used to select the best scheme from possible reengineering schemes. |
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| Keywords: | business process reengineering performance evaluation fuzzy logic |
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