| 以呼叫中心为基础的杭州电力客户服务系统 |
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| 引用本文： | 杜欣. 以呼叫中心为基础的杭州电力客户服务系统[J]. 电力系统通信, 2001, 22(9): 49-52 |
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| 作者姓名： | 杜欣 |
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| 作者单位： | 杭州市电力局调度所,浙江,杭州,310009 |
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| 摘 要： | 综合运用传统语音、IP电话、电子邮件、传真、视频等多种通信手段以及计算机强大的信息处理功能，融计算机技术、网络技术和通信技术于一体，建立呼叫中心为基础的电力综合业务服务系统。
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| 关 键 词： | 呼叫中心 交互式语音应答 电力客户服务系统 计算机 电力企业 |
| 文章编号： | 1005-7641(2001)09-0049-04 |
| 修稿时间： | 2001-05-21 |
Power synthesize service system based on call center for Hangzhou Electric Power Bureau |
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| DU Xin. Power synthesize service system based on call center for Hangzhou Electric Power Bureau[J]. Telecommunications for Electric Power System, 2001, 22(9): 49-52 |
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| Authors: | DU Xin |
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| Abstract: | The article analyses how to build power synthesize service system based on call center,the system synthesize using several communicational methods which including traditional voice,IP phone,email,fax,video frequency and information disposal function of the computer.And the system also exerts computer,Internet and communication technology. |
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| Keywords: | call center computer telephone integration in turn voice responsion client service |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
