| 制造企业实现客户化服务的方法及发展 |
| |
| 引用本文： | 樊留群,朱志浩,张浩,张为民. 制造企业实现客户化服务的方法及发展[J]. 机械科学与技术, 2003, 22(5): 689-691 |
| |
| 作者姓名： | 樊留群 朱志浩 张浩 张为民 |
| |
| 作者单位： | 同济大学CIMS研究中心 上海200092(樊留群，朱志浩，张浩)，同济大学CIMS研究中心 上海200092(张为民) |
| |
| 摘 要： | 全球化带来了制造业的巨大变革 ,客户化和创新成为竞争的主要因素。如何实现对异地客户的服务 ,使他们得到和本地客户一样优质的服务 ,这个问题成为企业必须要解决的问题。文中回顾了制造业发展的历程 ,总结了这些年来制造业研究重心从提高质量到客户化快速制造的发展变化 ,介绍了国内外制造业在客户化服务领域应用远程服务远程工程的研究现状和发展趋势 ,并介绍了一个实施的实例
|
| 关 键 词： | 客户化 远程服务 产品生命周期 服务中心 |
| 文章编号： | 1003-8728(2003)05-0689-03 |
| 修稿时间： | 2002-03-15 |
Implementation of Customized Service for Manufacturing |
| |
| FAN Liu-qun,ZHU Zhi-hao,ZHANG Hao,ZHANG Wei-min. Implementation of Customized Service for Manufacturing[J]. Mechanical Science and Technology for Aerospace Engineering, 2003, 22(5): 689-691 |
| |
| Authors: | FAN Liu-qun ZHU Zhi-hao ZHANG Hao ZHANG Wei-min |
| |
| Abstract: | Customization become the main competition factor in the new era. To provide the remote customer with the same satisfactory services as the local client is a great challenge for manufacturing enterprises. Product lifecycle service is a possible way to solve the problem, but it is difficult to realize without new techniques. In this paper, a customer service center(CSC), including a call center, customer relationship management(CRM), and product lifecycle service is presented. Finally a framework for CSC is introduced. |
| |
| Keywords: | Customization Teleservice Product life Customer service center(CSC) |
| 本文献已被 CNKI 维普 等数据库收录！ |
|
