| 顾客满意度测量是企业长期生存和发展的可靠保障 |
| |
| 引用本文： | 苗春亮,廖志浓,吴陆恒. 顾客满意度测量是企业长期生存和发展的可靠保障[J]. 江西冶金, 2002, 22(4): 45-47 |
| |
| 作者姓名： | 苗春亮 廖志浓 吴陆恒 |
| |
| 作者单位： | 南方冶金学院,江西,赣州,341000 |
| |
| 摘 要： | “顾客满意度测量”是ISO9000系列标准2000版提出的新的测量体系，本文概要地阐述了该项指标的缘由、企业开展顾客满意评价工作的重要性以及影响顾客满意程度的主要因素，对于推进企业的现代化管理具有一定现实意义。
|
| 关 键 词： | 顾客满意度 测量 企业 发展保障 |
| 文章编号： | 1006-2777(2002)04-0014-03 |
| 修稿时间： | 2002-06-10 |
Customer Satisfaction Measurement is Reliable Security of Development and Subsistence for the Enterprise |
| |
| MIAO Chun liang,LIAO Zhi nong,WU Lu heng. Customer Satisfaction Measurement is Reliable Security of Development and Subsistence for the Enterprise[J]. Jiangxi Metalllurgy, 2002, 22(4): 45-47 |
| |
| Authors: | MIAO Chun liang LIAO Zhi nong WU Lu heng |
| |
| Abstract: | Customer satisfaction measurement is a new measurement system which was put forward in the 2000 edition of the ISO9000 series standard.In this article,cause of index and importance that enterprise carries out appraising work and main elements of customer satisfaction are discussed in broad outline. |
| |
| Keywords: | customer satisfaction measurement enterprise development security |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
