|
|||||
|
|
| 浅析航运企业IT服务管理 | |
| 引用本文： | 吴中岱,周福祥,黄燕. 浅析航运企业IT服务管理[J]. 软件产业与工程, 2011, 0(3): 44-48,23. DOI: 10.3969/j.issn.1674-7933.2011.03.004 |
| 作者姓名： | 吴中岱 周福祥 黄燕 |
| 作者单位： | 1. 中海信息系统有限公司,上海,200080 2. 中国海运(集团)总公司,上海,200080 3. 上海计算机软件技术开发中心,上海,201112 |
| 基金项目： | 上海市科技发展基金软科学研究项目 |
| 摘 要： | 航运企业具有规模巨大、分支广泛、信息数据海量的特点。为了解决在IT服务过程中面临的挑战和存在的问题,企业需要根据自身特点,按照确定愿景目标、评估现状、确定目标与范围、设计与实施、持续改进这5个步骤建立一套IT服务管理体系,并在相应的基于ITILV3的IT服务管理平台支撑下,按照初期、中期、远期三个阶段循序渐近地实施和持续改进。 |
| 关 键 词： | IT服务管理 ITIL 航运 |
Brief Analysis on Shipping Enterprise's IT Service Management |
|
| WU Zhongdai,ZHOU Fuxiang,HUANG Yan. Brief Analysis on Shipping Enterprise's IT Service Management[J]. Software Industry and Engineering, 2011, 0(3): 44-48,23. DOI: 10.3969/j.issn.1674-7933.2011.03.004 | |
| Authors: | WU Zhongdai ZHOU Fuxiang HUANG Yan |
| Affiliation: | 1 (China Shipping Information Systems Co., Ltd, Shanghai 200080, China) 2 (China Shipping (Group) Company, Shanghai 200080, China) 3 (Shanghai Development Center of Computer Software Technology, Shanghai 201112, China) |
| Abstract: | Shipping enterprise has the characteristics of large scale, wide branch and magnanimous information data. In order to solve the challenges faced and the problems existing during the period of IT service providing, enterprise needs to establish an IT service management system based on its own characters, following the five steps： setting the vison, evaluating the status, setting the target and the scope, design and implementiation, continuous improvement, and with the support of IT service management platform which base on ITIL V3, proceeding and improving gradually in three phases including prophase, metaphase, forward. |
| Keywords: | IT Service Management ITIL Shipping |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |