An institutional perspective on developing and implementing intranet- and internet-based information systems |
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Authors: | Tom Butler |
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Affiliation: | Business Information Systems, O'Rahilly Building, University College Cork, Cork City, Ireland, email: |
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Abstract: | Abstract. This paper adopts a constructivist, case-based research strategy to examine the development and implementation of intranet- and internet-based information systems (IS) in a single organization. Institutional theory is used to describe, explain and understand the commitments of social actors in the development of web-based IS. The findings illustrate that: (1) social and organizational problems similar to those that beset 'traditional' IS development arise in the development and implementation of web-based IS; (2) 'top-down' development and implementation strategies give rise to more conflict and change management problems than 'bottom-up' approaches; and (3) fostering high levels of commitment to organizational imperatives is key to the successful development and implementation of web-based IS. |
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Keywords: | internet intranet IS development implementation commitment institutional theory |
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