产品创新设计中基于本体理论的客户知识集成技术研究

为了支持产品创新设计过程的深入研究,针对客户知识在产品创新实践中的集成问题进行了研究.首先,根据产品创新活动的特点,建立了一种产品创新设计中的客户知识集成模型;其次,提出了基于"问题域-功能域"的客户知识转换方法,同时使用本体理论对客户知识进行建模,构建了包括客户创意、感性知识、客户需求、基本知识在内的客户知识概念本体树模型,实现了对客户知识的本体描述;随后,提出了用客户知识服务引擎来实现客户知识请求匹配的方法;最后,结合产品创新中客户知识集成系统的开发,对上述模型及方法进行了验让.

Integrated technology of customer knowledge in collaborative product innovation based on ontology theory

In order to support further researches on product innovative design process, the integration of customer knowledge in the process was studied. Customer knowledge integration model was presented by analyzing the characteristics of product innovation process firstly. Combined with the ontology theory, a customer knowledge conversion method of "problem domain-function domain" was put forward and customer knowledge was modeled by ontology theory. A conceptual ontology tree model of customer knowledge, including customer creativity, perceptual knowledge, requirement and basic knowledge was established to realize ontology representation for customer knowledge. Accordingly, a method of customer knowledge matching by customer knowledge service engine was proposed. Furthermore, a customer knowledge integration system of product innovation was also developed to illustrate the feasibility and applicability.