智能汽车交互界面用户体验评估方法体系综述

目的 对智能汽车人机界面的相关研究进行综述,以总结归纳用户体验评估对象、评估指标和评估方法,从学术的角度建立智能汽车交互界面用户体验评估方法体系。方法 通过系统文献综述,对纳入系统综述的文献进行信息提取,从而得到基础数据;通过总结归纳的方式,进行数据分析。结果 分析了汽车数字化、智能化的发展趋势对汽车交互界面用户体验设计与评估的影响,从评估对象、评估指标、评估方法三个方面总结智能汽车领域用户体验研究进展。提出产品类型以及构成产品的产品要素（物理特征和虚拟要素）两个评估对象维度,基于人机系统优化层次重点阐述了安全、效能、感性体验三类评估指标,基于研究对象、方法属性和质量效率构建三个评估方法维度,为评估方法选择提供参考,并详细分析了不同研究中评估工具的应用。最后总结评估对象、评估指标以及评估方法,形成该领域的方法体系。结论 在智能汽车时代下,技术发展使汽车人机交互界面日趋复杂,用户体验评估被证明有利于提供反馈,以帮助开发者设计和改进产品并完成产品迭代。通过这种方法,可以为车辆开发人员提供有关如何进行成功的用户体验评估所需的理论知识和实践参考。

User Experience Evaluation Methodology of Interactive Interface in Intelligent Vehicle

The work aims to conduct systematic review of literature on human-machine interface (HMI) of intelligent vehicles, summarize the objects, metrics, and methods for evaluation of user experience (UX) to develop a methodology for UX of HMI in intelligent vehicles. System literature review (SLR) was conducted and information was extracted from literature included in the systematic review to obtain basic data and conduct analysis. The effects of the development trend of intelligent vehicles on UX design and evaluation of vehicle HMI were analyzed and the research progress of UX was summarized from three aspects, which included evaluation objects, evaluation metrics and evaluation methods. It put forward two dimensions of evaluation objects:product types and product elements (including physical characteristics and virtual elements), and emphatically elaborated three types of evaluation metrics (namely safety, performance, and experience), based on the optimization layer of human-machine system. Three evaluation method dimensions were constructed based on the attributes of the evaluation methods, which included research objects, the method attributes, and the quality -efficiency, providing reference for the selection of evaluation methods. Besides, the application of evaluation tools in different studies was analyzed in detail. Finally, the objects, metrics and methods of evaluation were summarized. In the era of intelligent vehicles, the development of technology has increased the complexity of HMI. UX evaluation has been proved to be beneficial to provide feedback to help developers design and improve products and complete product iterations. This method can provide vehicle developers with theoretical knowledge and practical reference on how to conduct UX evaluation successfully.