| Abstract: | Validated 10 pencil-and-paper tests against telephone operator proficiency measured in specially developed job simulations. Job analysis information plus patterns of validity coefficients for a nationwide sample (N = 1,091) working in 3 different telephone operator jobs indicated that a number of behavioral dimensions were common to all 3 jobs. Data, therefore, were combined across jobs and analyzed separately for Black, Spanish-surnamed, and White operators. A composite of the 4 maximally predictive tests was significantly predictive of a composite criterion for all ethnic groups, but less so for the Spanish-surnamed. Ethnic regression-line slopes and intercepts differed significantly. The common regression equation generally did not underpredict minority operator proficiency, and a composite test cutoff considered fair for minority and nonminority applicants is recommended. (21 ref) (PsycINFO Database Record (c) 2010 APA, all rights reserved) |
