Ambulatory obstetrical care: strategies to reduce telephone liability |
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Authors: | JP Phelan |
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Affiliation: | Pomona Valley Hospital Medical Center, CA, USA. |
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Abstract: | The telephone will become the centerpiece of ambulatory care services. As such, a pertinent aspect of office procedures will necessarily include a protocol to manage and document telephone calls. Encourage your office staff to use good telephone manners, as listed in Table 5. The net result should be a reduction in telephone liability risks and an enhanced reputation for your office. |
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