QFD based optimal process quality planning |
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Authors: | Lian Yu Zheng Kwai Sang Chin |
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Affiliation: | (1) Department of Industrial and Manufacturing System Engineering, Beijing University of Aeronautics and Astronautics, Beijing, 100083, P.R. China;(2) Department of Manufacturing Engineering and Engineering Management, City University of Hong Kong, Tat Chee Avenue, Hong Kong, P.R. China |
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Abstract: | Process quality planning is an important activity of quality assurance. It aims to determine manufacturing processes with
appropriate process capability to produce product characteristics. Quality function deployment (QFD) is a powerful tool for
quality planning, which starts with identifying customer needs and ends with determining process plans. However, most studies
on quality planning by QFD are limited to the product planning stage. The approach to process quality planning through QFD
has rarely been discussed. This paper adopts the optimal QFD model and further develops it for process quality planning. By
incorporating an empirical capability function for process elements, a composite process capability index (CCp) is presented to reflect the overall process quality level. Constraints including technical feasibility, correlations among
process elements, project budget and development time are considered. A case study of the numerical control (NC) machining
process quality for a thin-walled complex window frame of airship is given to illustrate how the proposed model can be effectively
applied by process quality team to determine the optimal target level of process elements concerning with resources utilization
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Keywords: | Process planning Product development Quality function deployment Quality planning |
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