Research on group awareness of networked collaboration within the design team and between teams

Group awareness is the critical content of collaboration in a networked collaborative design team, and it is a meaningful way to study teamwork efficiency. However, existing methods that describe awareness information are not comprehensive. They all set an ideal collaborative environment of the single role and single activity, ignoring the bidirectional and overlapping of the collaboration process. To meet this gap, a novel group awareness method for the networked collaboration design team is proposed in this paper from the actual collaborative process. Firstly, the awareness information granularity in the joint work of the networked collaborative design team is described in detail, and the group awareness model is established. Then, the intra- and inter-team collaboration of networked collaborative design team is quantified, and correspondingly, combined with the degree of cooperation between members, a method for solving the group awareness ability of intra- and inter-team association by adopting awareness calculation is presented. Last, to illustrate the feasibility of the suggested approach, a vehicle interior collaborative design task is taken as an example. This study can provide practical guidance for a related design service platform to optimize team collaboration efficiency and select team members objectively and fairly.     

Conceptualizing the Awareness of Collaboration: A Qualitative Study of a Global Virtual Team

Innovative organizations are increasing their use of distributed teamwork, but there are several difficulties in reaching shared understanding between the team members in these settings. A lack of awareness of other team members’ working processes is one of the drawbacks that a virtual team may face while attempting to collaborate on a shared task. In this study virtual teamwork was supported with a specific working model. The aim was to investigate virtual team members’ awareness of collaboration. One global team (N=19) within a single organization worked as a distributed team in a shared web-based workspace for three months. The data were gathered by means of questionnaires, log-files of the shared virtual workspace and collected company documents in order to find out how team members perceive their collaboration. Based on qualitative data analysis, three different aspects of collaboration awareness were identified: an awareness of the possibility for collaboration, an awareness of the aims of collaboration, and an awareness of the process of collaboration. The results presented in this paper give guidelines for discussing what the awareness of collaboration means in the context of distributed collaboration.     

Distributing attention across multiple social worlds

Being a member of both local and global teams requires constant distribution and re-distribution of attention, engagement, and intensive communication over synchronous and asynchronous channels with remote and local partners. We explore in this paper the increasing number of social worlds such participants distribute their attention to, how this affects their level of engagement and attention, and how the workspace, collaboration technologies, and interaction modes afford and constrain the communicative events. The use of information and collaboration technologies (ICT) shapes and reshapes work spaces, processes, and social interactions among team members, and team members reshape ICT and the way it is used. We use as a testbed the AEC Global Teamwork course established at Stanford in 1993 in collaboration with universities worldwide and provide examples from two sites—Stanford PBL Lab, California USA and Chalmers University, Goteborg Sweden. We used temporal analysis and qualitative methods of inquiry in order to study participants’ attention, how they used the site and the means, i.e., their social and material resources, to accomplish their interaction needs, and how they engaged throughout project reviews.     

商业CAD系统中的协作设计

商业CAD系统是一个支持多个设计者并行设计、协作完成同一设计任务的CAD系统.文中提出了基于客户／服务器结构、支持同步和异步设计的协作设计模型.并具体介绍了协作管理中的角色管理、任务管理、群体感知管理和数据管理的实现技术和技巧.     

Impact of physical ambiance on communication,collaboration and coordination in agile software development: An empirical evaluation

ContextCommunication, collaboration and coordination are key enablers of software development and even more so in agile methods. The physical environment of the workspace plays a significant role in effective communication, collaboration, and coordination among people while developing software.ObjectiveIn this paper, we have studied and further evaluated empirically the effect of different constituents of physical environment on communication, coordination, and collaboration, respectively. The study aims to provide a guideline for prospective agile software developers.MethodA survey was conducted among software developers at a software development organization. To collect data, a survey was carried out along with observations, and interviews.ResultsIt has been found that half cubicles are ‘very effective’ for the frequency of communication. Further, half cubicles were discovered ‘effective’ but not ‘very effective’ for the quality/effectiveness of communication. It is found that half-height cubicles and status boards are ‘very effective’ for the coordination among team members according to the survey. Communal/discussion space is found to be ‘effective’ but not ‘very effective’ for coordination among team members. Our analysis also reveals that half-height glass barriers are ‘very effective’ during the individuals problem-solving activities while working together as a team. Infact, such a physically open environment appears to improve communication, coordination, and collaboration.ConclusionAccording to this study, an open working environment with only half-height glass barriers and communal space plays a major role in communication among team members. The presence of status boards significantly help in reducing unnecessary communication by providing the required information to individuals and therefore, in turn reduce distractions a team member may confront in their absence. As communication plays a significant role in improving coordination and collaboration, it is not surprising to find the effect of open working environment and status boards in improving coordination and collaboration. An open working environment increases the awareness among software developers e.g. who is doing what, what is on the agenda, what is taking place, etc. That in turn, improves coordination among them. A communal/discussion space helps in collaboration immensely.     

Design and Evaluation of a Team Mutual Awareness Toolkit for Digital Interfaces of Nuclear Power Plant Context

In the teamwork of nuclear power plants (NPPs), the maintenance of mutual awareness enables the operators to have an up-to-the-moment understanding of each other’s work and makes the collaboration more efficient. Providing interface support for mutual awareness is proven to be an effective way to enhance the operators’ mutual awareness in digital systems. What mutual awareness-relevant information to provide and how to present the information on the display are two questions worth studying. This research focused on the above two questions and provided a newly designed mutual awareness toolkit on the context of digital interfaces in NPPs. The usability of the designed toolkit was evaluated through a laboratory experiment. The influence of the mutual awareness toolkit on team performance and its interaction effect with task complexity was further examined under incident scenarios. The results showed that the designed mutual awareness toolkit improved the operators’ mutual awareness, while it did not decrease their individual situation awareness (SA) or impose extra mental workloads. In team diagnosis tasks, the teams using the mutual awareness toolkit more thoroughly discussed the incident scenarios and identified more key points of the incidents. The diagnosis correctness, perhaps moderated by other factors besides mutual awareness, was not significantly improved.     

NDM-Based Cognitive Agents for Supporting Decision-Making Teams

Naturalistic decision making (NDM) focuses on how people actually make decisions in realistic settings that typically involve ill-structured problems. Taking an experimental approach, we investigate the impacts of using an NDM-based software agent (R-CAST) on the performance of human decision-making teams in a simulated C3I (Communications, Command, Control and Intelligence) environment. We examined four types of decision-making teams with mixed human and agent members playing the roles of intelligence collection and command selection. The experiment also involved two within-group control variables: task complexity and context switching frequency. The result indicates that the use of an R-CAST agent in intelligence collection allows its team member to consider the latest situational information in decision making but might increase the team member's cognitive load. It also indicates that a human member playing the role of command selection should not rely too much on the agent serving as his or her decision aid. Together, it is suggested that the roles of both humans and cognitive agents are critical for achieving the best possible performance of C3I decision-making teams: Whereas agents are superior in computation-intensive activities such as information seeking and filtering, humans are superior in projecting and reasoning about dynamic situations and more adaptable to teammates' cognitive capacities. This study has demonstrated that cognitive agents empowered with NDM models can serve as the teammates and decision aids of human decision makers. Advanced decision support systems built upon such team-aware agents could help achieve reduced cognitive load and effective human-agent collaboration.     

Team leader strategies for enabling collaboration technology adaptation: team technology knowledge to improve globally distributed systems development work

Active management of team adaptation of collaboration technologies offers an important lever for influencing success rates in distributed project work, particularly in settings characterized by high task interdependence, such as information systems development (ISD). Substantial uncertainty exists as to how a leader might influence such technology adaptation during project work. Prior research indicates that a major leader resource to accomplish technology adaptation in these settings would be team technology knowledge (TTK). This empirical field study develops a five-factor model of strategies regarding awareness of TTK that team leaders take in intervening to affect technology adaptation in distributed ISD projects. The analysis indicates insights into when and why these strategies are effective and how they relate to each other as well as the leader's awareness of TTK. The study provides a way for ISD team leaders to approach improving team collaboration from a socio-technical perspective as well as insights into potential levers for improving team technology adaptation and the efficacy of ISD projects.     

Online collaboration products

The European Patent Office cooperates closely with the national patent offices from the member states of the European Patent Organization as well as many nonmember states. The EPO's Information Systems-Research and Prototyping directorate recently surveyed the functionality of available collaboration tools. The study looked at three scenarios related to EPO functions. The first concerns patent examiners. The second scenario relates to the EPO task of raising awareness about patent information, concerning both the patent-granting procedure and the patent documents themselves. Another aspect of raising awareness involves promoting the EPO's patent information services and stimulating the use of patent information. This leads to the third scenario: online support for esp@cenet users.     

Task difficulty and team diversity on team creativity: Multi-agent simulation approach

Organizational structures are complex and vary according to sector, field, and type of business or service. In order to be effective, an organization needs to tailor its activities to the environment in which is it located. Based on contingency perspectives, this study is focused on investigating effective ways to design team diversity and maximize team creativity according to task difficulty levels. Considering the organizational team member as an agent, the study employed a multi-agent simulation method to understand the progress of creative manifestation, by observing the exploration and exploitation activity of team members over certain periods of time. The results first reveal that the level of team diversity influences the amount of creativity manifested by team members’ activities, such as exploration and exploitation. Second, managers have to properly facilitate either exploration or exploitation depending on task difficulty by striking a balance between them.     

Social relation-based dynamic team organization by context-aware matchmaking

Team is a group of people who share the common object. However, in the dynamically changing situation, the existing members may be excluded, and new members may be included. This change is one of the most critical problems, which cause the failure of the team. In this paper, we propose a way of maintaining team in spite of the member’s modification. In order to achieve this object, we employ an abstract layer between team and member. This layer provides roles to the team by hiding the members. Therefore, a team can be free from the actual members, and members can be free from binding to a specific team. The roles binding, which connects member to the team, is provided in the proposed model according to the situation by matchmaking the best suitable member for a given role. By this, even the team’s members are changed, the role, which is required in the team, can be bound to other suitable member. In the matchmaking process, it is not sufficient to find a member, who has ability to perform the required role, because a team needs a fellowship among the members. For this, a social relation is used as criteria for calculating the suitability of role binding.     

工作流管理系统中协同建模技术研究

文中以工作流原型系统－ＡＷＦｌｏｗ为背景,就工作流管理系统中的协同建模过程进行了分析,并在ＡＷＦｌｏｗ中的工作流模型基础上提出了一种基于卡片的工作流表示方法,可以较方便地支持多成员协同建模,另外,还提出了一种支持同步和异步协同工作方式的混合式控制结构,提高了成员间协作的灵活性。     

Evaluation of a Geospatial Annotation Tool for Unmanned Vehicle Specialist Interface

Map-based interfaces have been developed to support collaborative control of unmanned vehicles (i.e., robots). Annotation on the map (or geospatial annotation) has been proposed as an effective way to support team collaboration; however, there is a lack of research focused on the design of geospatial annotation tools to promote usability and task performance. The utility of location reference in geospatial annotations for communication and information sharing is the focus of this article. Two annotation tool designs were developed. The annotation contents were directly anchored on the map in the first design, whereas in the second design annotations were summarized in a separate panel on the interface. Evaluation participants followed instructions from a simulated team leader and assigned unmanned vehicles to different tasks for two simulated scenarios that include searching for victims and collecting hazardous materials samples. The results demonstrate the potential of using geospatial annotations to enrich communication and support map-based unmanned vehicle control. Participants appreciated the direct location reference feature of the first design and had generally shorter response time, but felt that the second design provided better usability and lower task workload. These results suggest that the user experience depends on the manner of obtaining information from the annotation tools, and the integration of the tool with user's task flow and other interface components, such as the map display. The presented results can be used as a basis for designing geospatial annotation tools for team collaboration that better fit user needs and preferences.     

Effects of an online team project-based learning environment with group awareness and peer evaluation on socially shared regulation of learning and self-regulated learning

Recently, some studies proposed methods to promote socially shared regulation of learning (SSRL) level within a team because high SSRL levels enable an effective collaboration. Meanwhile, several studies also proposed methods in online collaboration to enhance individual self-regulated learning (SRL). Notably, most existing studies focused on proposing methods and tools either for enhancing SSRL level within a team or for enhancing individual SRL. A computer-supported collaborative learning (CSCL) environment with proper supports is promising for simultaneously enhancing the SSRL level within a team and individual SRL because SSRL and SRL have an inseparable relation and mutually influence during collaborative process. Based on the existing principles and theories, this work adopts the supports of group awareness and peer evaluation in CSCL with project-based learning. Group awareness (GA) can reveal collaborative behaviour of group members and regulate their participation while peer assessment (PE), which can appraise member’s contribution, can encourage individual responsibility and refine regulatory strategies. This study finds that the proposed group awareness and peer assessment (GAPE) (i.e. the experimental class) moderately reduces the free-rider effect and enhanced SSRL level and individual SRL, compared with NO-GAPE (i.e. the control group). Furthermore, this study also confirms that the perceived SSRL level can effectively predict individual SRL.     

An Effective Framework for Fast Expert Mining in Collaboration Networks: A Group-Oriented and Cost-Based Method

The growth of social networks in modern information systems has enabled the collaboration of experts at a scale that was unseen before.Given a task and a graph of experts where each expert possesses some skills,we tend to find an effective team of experts who are able to accomplish the task.This team should consider how team members collaborate in an effective manner to perform the task as well as how efficient the team assignment is,considering each expert has the minimum required level of skill.Here,we generalize the problem in multiple perspectives.First,a method is provided to determine the skill level of each expert based on his/her skill and collaboration among neighbors.Second,the graph is aggregated to the set of skilled expert groups that are strongly correlated based on their skills as well as the best connection among them.By considering the groups,search space is significantly reduced and moreover it causes to prevent from the growth of redundant communication costs and team cardinality while assigning the team members.Third,the existing RarestFirst algorithm is extended to more generalized version,and finally the cost definition is customized to improve the efficiency of selected team.Experiments on DBLP co-authorship graph show that in terms of efficiency and effectiveness,our proposed framework is achieved well in practice.     

精英蜂群算法及考虑利益相关者的众包定价模型

任务分配是众包流程的关键所在,也是众包价值的重要体现。从众包活动参与者即主体企业、众包平台、平台会员的视角出发,研究服务众包定价问题。在考虑会员信誉度和任务聚集度的基础上,针对含有地理因素的众包任务设计打包分配定价方案。以服务成本、任务价值、会员收益等为导向,对不同任务进行组合配置,从而设计多目标规划任务配置及定价模型,并针对该模型构建了精英蜂群算法。在精英蜂群算法中,充分利用蜜源信息并着重考虑成长性较好的蜜蜂,进而避免了局部最优问题,提高了搜索效率。通过对众包服务企业运营数据分析,获取到众包服务会员特征及任务完成相关基础信息,以此进行仿真实验。仿真结果表明通过众包任务打包定价机制,任务完成率、企业总成本、三方总收益等方面均有显著优化。综合模型及数据实验可知,众包任务在定价与发布过程中根据自身特征差异,在无差异服务中只需要考虑会员信誉度,对于具有服务差异性的任务则需要考虑打包发布。     

Improving situation awareness in crisis response teams: An experimental analysis of enriched information and centralized coordination

In responding to an emergency, the actions of emergency response teams critically depend upon the situation awareness the team members have acquired. Situation awareness, and the design of systems to support it, has been a focus in recent emergency management research. In this paper, we introduce two interventions to the core processes of information processing and information sharing in emergency response teams to analyze their effect on the teams’ situation awareness: (1) we enrich raw incoming information by adding a summary of the information received, and (2) we channel all incoming information to a central coordinator who then decides upon further distribution within the team. The effect of both interventions is investigated through a controlled experiment with experienced professional responders. Our results show distinctly different effects for information enrichment and centralization, both for the teams and for the coordinators within the team. While the interaction effects of both conditions cannot be discerned, it is apparent that processing non-enriched information and non-centralized information sharing leads to a worse overall team situation awareness. Our work suggests several implications for the design of emergency response management information systems.     

Ontology-driven collaborative annotation in shared workspaces

In the last decade, collaboration and sharing on the Web have become mainstream. Digital, remote interaction happens on a daily basis, not only to share digital resources, but also to create, manage and discuss them, in every possible situation where collaboration is required: from work teams to groups of friends, from community committees to no-profit organizations. In this paper we address the task of collaborative management of digital resources within a team, with a special focus on the task of semantic annotation, where team members, possibly supported by automated reasoning, enrich resources with properties that help in organizing, retrieving and creating connections between contents of different types. We focus in particular on the problem of reaching an agreement on the annotation itself among the participants. The paper presents a qualitative user study aimed at observing users behavior when faced with this task. The results of the study are then analyzed in order to draw guidelines, which are then implemented in a tool for collaborative annotation. This study is carried out in the context of the Semantic Table Plus Plus (Sem T++) Project, a framework supporting collaboration over thematic workspaces, whose goal is to enhance cooperation through awareness, enhanced communication and easy sharing of digital content.     

The Mind’s Eye on Personal Profiles: A Cognitive Perspective on Profile Elements that Inform Initial Trustworthiness Assessments and Social Awareness in Virtual Project Teams

Collaboration in virtual project teams heavily relies on interpersonal trust, for which perceived professional trustworthiness is an important determinant. In face to face teams colleagues form a first impression of each others trustworthiness based on signs and signals that are ‘naturally’ available. However, virtual project team members do not have the same opportunities to assess trustworthiness. This study provides insight in the information elements that virtual project team members value to assess professional trustworthiness in the initial phase of collaboration. The trustworthiness formed initially is highly influential on interpersonal trust formed during latter collaboration. We expect trustors in virtual teams to especially value information elements (= small containers for personal data stimulating the availability of specific information) that provide them with relevant cues of trust warranting properties of a trustee. We identified a list with fifteen information elements that were highly valued across trustors (n?=?226) to inform their trustworthiness assessments. We then analyzed explanations for preferences with the help of a theory-grounded coding scheme for perceived trustworthiness. Results show that respondents value those particular information elements that provide them with multiple cues (signaling multiple trust warranting properties) to assess the trustworthiness of a trustee. Information elements that provide unique cues (signaling for a specific trust warranting property) could not be identified. Insight in these information preferences can inform the design of artefacts, such as personal profile templates, to support acquaintanceships and social awareness especially in the initial phase of a virtual project team.     

Information Alignment and Task Coordination in Organizations: An ‘Information Clutch’ Metaphor

Abstract

Despite their rising popularity, distributed teams face a number of collaboration challenges that may potentially hinder their ability to productively coordinate their resources, activities, and information, often in dynamic and uncertain task environments. In this paper, we focus principally on the criticality of information alignment for supporting coordinated task performance in complex operational environments. As organizations become more expertise, geographically, and temporally distributed, appropriate alignment and coordination among distributed team members becomes more critical for minimizing the occurrence of information flow failures, poor decision-making, and degraded team performance. We first describe these coordination processes using the metaphor of an ‘information clutch’ that allows for smooth transitions of task priorities and activities in expert teams. We then present two case study examples that illustrate the potentially significant impact of information sharing and information alignment on productivity and coordination in organizations. We conclude with a discussion of future directions in this area.