Socio-Technical and Soft Approaches to Information Requirements Elicitation in the Post-Methodology Era

The contributors to this special issue focus on socio-technical and soft approaches to information requirements elicitation and systems development. They represent a growing body of research and practice in this field. This review presents an overview and analysis of the salient themes within the papers encompassing their common underlying framework, the methodologies and tools and techniques presented, the organisational situations in which they are deployed and the issues they seek to address. It will be argued in the review that the contributions to this special edition exemplify the ‘post-methodological era’ and the ‘contingency approaches’ from which it is formed.     

Accessibility in the built and transport environment The wheelchair user perspective

‘Improving Accessidility for those with Impaired Mobility’ (I-AIM) is developing a telematic-based device to attach to wheelchairs to provide a navigation aid in the built environment. A technical project such as this must have end-user input from the beginning. In partial fulfilment of this, a user requirements survey was carried out. The survey found that accessibility in the built environment is generally possible for wheelchair users with assistance, which does not fulfil objectives of independence. Accessibility to public transport is regarded as poor. Information communication technologies can offer greater independence and inclusion, but attention must be paid to ergonomics. Published online: 9 October 2001     

Exploring agent support at the user interface in e-commerce applications

In this paper, we present some of the results from our ongoing research work in the area of ‘agent support’ for electronic commerce, particularly at the user interface level. Our goal is to provide intelligent agents to assist both the consumers and the vendors in an electronic shopping environment. Users with a wide variety of different needs are expected to use the electronic shopping application and their expectations about the interface could vary a lot. Traditional studies of user interface technology have shown the existence of a ‘gap’ between what the user interface actually lets the users do and the users’ expectations. Agent technology, in the form of personalized user interface agents, can help to narrow this gap. Such agents can be used to give a personalized service to the user by knowing the user’s preferences. By doing so, they can assist in the various stages of the users’ shopping process, provide tailored product recommendations by filtering information on behalf of their users and reduce the information overload. From a vendor’s perspective, a software sales agent could be used for price negotiation with the consumer. Such agents would give the flexibility offered by negotiation without the burden of having to provide human presence to an online store to handle such negotiations. Published online: 25 July 2001     

Round-Trip Prototyping Based on Integrated Functional and User Interface Requirements Specifications

Requirements engineering in the new millennium is facing an increasing diversity of computerised devices comprising an increasing diversity of interaction styles for an increasing diversity of user groups. Thus the incorporation of user interface requirements into software requirements specifications becomes more and more mandatory. Validating these requirements specifications with hand-made, throw-away prototypes is not only expensive, but also bears the danger that validation results are not accurately fed back into the requirements specification. In this paper, we propose an enhancement of the requirements specification method SCORES for an explicit capturing of user interface requirements. The advantages of the approach are threefold. First, the user interface requirements specification is UML-compliant and integrated into the functional requirements specification. Second, prototypes for validation purposes can semi-automatically be generated. Third, the model-based generation of prototypes allows for ‘round-trip prototyping’ such that manual changes of the prototype during the validation process are automatically fed back into the requirements specification.     

The Human Communication Space: Towards I-centric Communications

In the last few years, a variety of concepts for service integration and corresponding systems have been developed. On the one hand, they aim for the interworking and integration of classical telecommunications and data communications services. On the other, they are focusing on universal service access from a variety of end-user systems. Many of the technical problems, resulting from the service integration, and service personalisation have been solved during the last years. However, all these systems are driven by the concept of providing several technologies to users by keeping the peculiarity of each service.  Looking at humans’ communication behaviour and their communication space, it is obvious that human beings interact habitually in a set of contexts with their environment. The individual information preferences and needs, persons to interact with, and the set of devices controlled by each individual define their personal communication space. Following this view, a new approach is to build communication systems not on the basis of specific technologies, but on the analysis of the individual communication spaces. The result is a communication system adapted to the demands of each individual (I-centric). The communication system will act on behalf of users’ demands, reflecting recent actions to enable profiling and self-adaptation to contexts and situations.  In this paper, we introduce I-centric Communications, an approach to design communication systems that adapt themselves to the individual communication space and individual environment and situation. In this context “I” means I, or individual, “Centric” means adaptable to I requirements and a certain user environment.     

Personalized, interactive news on the Web

We present Krakatoa Chronicle, an interactive, personalized newspaper on the World Wide Web implemented as a Java applet. The newspaper is similar in appearance to newspapers in the real world, with a multi-column layout and justified text. At the same time, it provides various interaction techniques for browsing the content of articles, giving relevance feedback, and dynamically changing layout. As users interact with the system, individual ‘user profiles’ are built up at the webserver site. These are used to tailor the newspaper's content and layout to each user's declared and inferred preferences. The system allows for a balancing of personal and community interests, allowing the user to navigate through a space of newspapers corresponding to a range of viewpoints.     

Linguistic Problems with Requirements and Knowledge Elicitation

Human and conversational aspects of requirements and knowledge identification are employed to show that requirements ‘engineering’ is not the same as civil engineering or scientific problem solving. Not only can requirements not be made fully explicit at the start of a project, they cannot be made fully explicit at all. A need is identified to enhance computer-based information systems (CBIS) development methods to accommodate: plurality of incommensurable perspectives, languages and agendas; dynamic representations of system features that can be experienced rather than abstracted and forced into an abstract paper-based representation; recognition that CBIS development is in general a continuous process where users changing their minds is a natural and necessary indication or organisational vitality.  It is suggested that prototyping and rapid application development go some way to addressing these requirements but that they require further development in the light of the theoretical light thrown on the nature of the problem.     

‘Working Well, Together’: Arts-Based Research and the Cultural Future of Small Cities

This article offers a research update on a 3-year programme initiated by the Kamloops Art Gallery and the University College of the Cariboo in Kamloops, British Columbia. The programme is supported by a ‘Community–University Research Alliance’ grant from the Social Sciences and Humanities Research Council of Canada, and the collaboration focuses on the cultural future of small cities – on how cultural and arts organisations work together (or fail to work together) in a small city setting. If not by definition, then certainly by default, ‘culture’ is associated with big city life: big cities are equated commonly with ‘big culture’; small cities with something less. The Cultural Future of Small Cities research group seeks to provide a more nuanced view of what constitutes culture in a small Canadian city. In particular, the researchers are exploring notions of social capital and community asset building: in this context, ‘visual and verbal representation’, ‘home’, ‘community’ and the need to define a local ‘sense of place’ have emerged as important themes. As the Small Cities programme begins its second year, a unique but key aspect has become the artist-as-researcher. Correspondence and offprint requests to: L. Dubinsky, Kamloops Art Gallery, 101–465 Victoria Street, Kamloops, BC V2C 2A9 Canada. Tel.: 250-828-3543; Email: ldubinsky@museums.ca     

Scenario Development and Practical Decision Making under Uncertainty: Application to Requirements Engineering

In this paper, we address the question of how flesh and blood decision makers manage the combinatorial explosion in scenario development for decision making under uncertainty. The first assumption is that the decision makers try to undertake ‘robust’ actions. For the decision maker a robust action is an action that has sufficiently good results whatever the events are. We examine the psychological as well as the theoretical problems raised by the notion of robustness. Finally, we address the false feeling of decision makers who talk of ‘risk control’. We argue that ‘risk control’ results from the thinking that one can postpone action after nature moves. This ‘action postponement’ amounts to changing look-ahead reasoning into diagnosis. We illustrate these ideas in the framework of software development and examine some possible implications for requirements analysis.     

Requirements Management: A Cinderella Story

Why do the business requirements and the final software product often have little in common? Why are stakeholders, developers and managers reluctant to embrace a full requirements process? Why does everybody say, ‘We don’t have time for requirements’? Why is the potentially most beneficial part of the development process ignored or short-changed?  Following are some observations about why the real requirements for the product often go undiscovered. We will address this by focusing on the different concerns of the people involved in requirements.     

User diversity and design representation: Towards increased effectiveness in Design for All

This paper addresses user modelling for “Design for All” in a model-based approach to Human-Computer Interaction, paying particular attention to placing user models within organisational role- and task-related contexts. After reviewing a variety of user modelling approaches, and deriving requirements for user modelling related to Design for All, the paper proposes a role-driven individualised approach. Such an approach is based on a model-based representation schema and a unifying notation that keeps the user’s models and the contextual information transparent and consistent. Individualisation is achieved by coupling symbolic model specifications with neural networking on synchronisation links between symbolic representation elements. As a result, user modelling for Design for All is achieved not by stereotypical user properties and functional roles, but by accommodating the actual users’ behaviour. Published online: 18 May 2001     

MABA-MABA or Abracadabra? Progress on Human–Automation Co-ordination

In this paper we argue that substitution-based function allocation methods (such as MABA-MABA, or Men-Are-Better-At/Machines-Are-Better-At lists) cannot provide progress on human–automation co-ordination. Quantitative ‘who does what’ allocation does not work because the real effects of automation are qualitative: it transforms human practice and forces people to adapt their skills and routines. Rather than re-inventing or refining substitution-based methods, we propose that the more pressing question on human–automation co-ordination is ‘How do we make them get along together?’ Correspondence and offprint requests to: S. W. A. Dekker, Department of Mechanical Engineering, IKP, Link?ping Institute of Technology, SE - 581 83 Link?ping, Sweden. Tel.: +46 13 281646; fax +4613282579; email: sidde@ikp.liu.se     

Analysis and Classification of Human Driving Behaviour in an Urban Environment*

Intelligent vehicle systems have introduced the need for designers to consider user preferences so as to make several kinds of driving features as driver friendly as possible. This requirement raises the problem of how to suitably analyse human performance so they can be implemented in automatic driving tasks. The framework of the present work is an adaptive cruise control with stop and go features for use in an urban setting. In such a context, one of the main requirements is to be able to tune the control strategy to the driver’s style. In order to do this, a number of different drivers were studied through the statistical analysis of their behaviour while driving. The aim of this analysis is to decide whether it is possible to determine a driver’s behaviour, what signals are suitable for this task and which parameters can be used to describe a driver’s style. An assignment procedure is then introduced in order to classify a driver’s behaviour within the stop and go task being considered. Finally, the findings were analysed subjectively and compared with a statistically objective one.     

Decision Making and Management of Dynamic Risk

Managing dynamic environments often requires decision making under uncertainty and risk. Two types of uncertainty are involved: uncertainty about the state and the evolution of the situation, and ‘openness’ of the possible actions to face possible consequences. In an experimental study on risk management in dynamic situations, two contrasted ‘ecological’ scenarios – transposed from effective situations of emergency management – were compared in order to identify the impact of their ‘openness’ in the subjects’ strategies for decision making. The ‘Lost Child’ scenario presented qualitative and irreversible consequences (child’s death) and high uncertainty; it exerted high demands both in risk assessment (risk representation) and action elaboration and choice. A less open situation (‘Hydrocarbon Fire’) required a main choice between two contrasted actions, with quantitative computable consequences. The strategies of ‘experimental subjects’ (university students) and ‘operative subjects’ (professional fire-fighter officers) were compared in order to evaluate the ecological validity of experimental research in this field, from the point of view of the subjects themselves. The two scenarios appeared to be independent, so that quite different models of decision making have to be hypothesised, differing by the importance of assessing risk and defining possible actions on the one hand, and by the process of choice on the other. ‘Experimental’ subjects dramatically differed from ‘operative’ subjects when confronted with the same scenario, particularly for the less technical but more demanding scenario. It is hypothesised that three components might account for the effect of the situations and for the differences between and within groups of subjects: importance of situation assessment, spatial abilities, and global orientation of activity in managing dynamic risk.     

The New Frontier Issues for Cognition Technology

Cognitive engineering has developed enormously over the last fifteen years. Yet, despite many excellent research projects and publications, its full potential has not been embraced into mainstream system design. This paper will examine the reasons for this failure and argue that the problem is not simply inertia or lack of education. There are strong organisational influences that cause resistance to this particular approach. The discipline itself has characteristics that make it fragile in the modern corporate structure. In addition, the cognitive engineers themselves are not blameless in the equation. They appear to have done exactly what they criticise the engineering community for doing: they have packaged their product in a manner that is not ‘user friendly’ to its target population, not structured to suit its application, and not output in the format required. Suggestions will be made to rectify the situation: a list of actions is proposed for practising cognitive engineers to make their product more likely to enjoy widespread uptake.     

The use of cursor measures for motion-impaired computer users

“Point and click” interactions remain one of the key features of graphical user interfaces (GUIs). People with motion-impairments, however, can often have difficulty with accurate control of standard pointing devices. This paper discusses work that aims to reveal the nature of these difficulties through analyses that consider the cursor’s path of movement. A range of cursor measures was applied, and a number of them were found to be significant in capturing the differences between able-bodied users and motion-impaired users, as well as the differences between a haptic force feedback condition and a control condition. The cursor measures found in the literature, however, do not make up a comprehensive list, but provide a starting point for analysing cursor movements more completely. Six new cursor characteristics for motion-impaired users are introduced to capture aspects of cursor movement different from those already proposed. Published online: 6 November 2002     

Rule-based document structure understanding with a fuzzy combination of layout and textual features

Document image processing is a crucial process in office automation and begins at the ‘OCR’ phase with difficulties in document ‘analysis’ and ‘understanding’. This paper presents a hybrid and comprehensive approach to document structure analysis. Hybrid in the sense that it makes use of layout (geometrical) as well as textual features of a given document. These features are the base for potential conditions which in turn are used to express fuzzy matched rules of an underlying rule base. Rules can be formulated based on features which might be observed within one specific layout object. However, rules can also express dependencies between different layout objects. In addition to its rule driven analysis, which allows an easy adaptation to specific domains with their specific logical objects, the system contains domain-independent markup algorithms for common objects (e.g., lists). Received June 19, 2000 / Revised November 8, 2000     

Content-based navigation of music using melodic pitch contours

We describe a system which supports dynamic user interaction with multimedia information using content-based hypermedia navigation techniques, specialising in a technique for navigation of musical content. The model combines the principles of open hypermedia, whereby hypermedia link information is maintained by a link service, with content-based retrieval techniques in which a database is queried based on a feature of the multimedia content; our approach could be described as ‘content-based retrieval of hypermedia links’. The experimental system focuses on temporal media and consists of a set of component-based navigational hypermedia tools. We propose the use of melodic pitch contours in this context and we present techniques for storing and querying contours, together with experimental results. Techniques for integrating the contour database with open hypermedia systems are also discussed.     

Specifications in Context: Stakeholders, Systems and Modelling of Conflict

This paper looks from an ethnographic viewpoint at the case of two information systems in a multinational engineering consultancy. It proposes using the rich findings from ethnographic analysis during requirements discovery. The paper shows how context – organisational and social – can be taken into account during an information system development process. Socio-technical approaches are holistic in nature and provide opportunities to produce information systems utilising social science insights, computer science technical competence and psychological approaches. These approaches provide fact-finding methods that are appropriate to system participants’ and organisational stakeholders’ needs.  The paper recommends a method of modelling that results in a computerised information system data model that reflects the conflicting and competing data and multiple perspectives of participants and stakeholders, and that improves interactivity and conflict management.