Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.

The authors proposed and tested a model describing the relationship between customer service providers' perceptions and attitudes toward their service-related duties and their customers' perceptions of satisfaction with their service experiences. Results indicated that the perception of having standards for service delivery in an organization is strongly related to line-level employees' perceptions of support from coworkers and supervisors. Perceived support from coworker, was significantly related to service providers' customer orientation, whereas perceived support from supervisors showed a weaker relationship to a customer orientation. Ultimately, service providers' customer orientation was strongly related to customers' satisfaction with service. Finally, a set of post hoc analyses indicated that coworker and supervisory support explained a greater proportion of incremental variance in the model than did perceived organizational support alone. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support

Boundary objects are a critical, but understudied, theoretical construct in CSCW. Through a field study of aircraft technical support, we examined the role of boundary objects in the practical achievement of safety by service engineers. Their resolution of repair requests was preserved in the organization’s memory via three compound boundary objects. These crystallizations did not manifest a static interpretation, but instead were continually reinterpreted in light of meta-negotiations. This suggests design implications for organizational memory systems which can more fluidly represent the meta-negotiations surrounding boundary objects.     

Alleviating convergence problems in Group Support Systems

Not all Group Support Systems are identical, as is demonstrated by their software implementations. We discuss two existing implementations of group support tools and the process models underlying them. We demonstrate that fundamental to both processes is the merging or integration of individual data. Based on this and other empirical research, the Shared Context Model (SCM) of cooperative work is adopted and we show that it supports existing processes and others. We expect that groups will find merging their work easier with the SCM. This model is presented and embedded in the architecture and implementation of four group tools. Because these tools are destined to be used by dispersed groups, synchronously or asynchronously, an object-based communication and control mechanism is incorporated. Finally, as graphics and multi-tasking have been shown to be increasingly important, the tools are implemented in Microsoft Windows for personal computers attached to local area networks.     

一个矢量形式的双圆弧插值算法

本文在分析数控插补最常用的双圆弧插值算法特点的基础上，将以局部坐标系中的三角运算为核心的传统双圆弧插值算法，改造成为以整体坐标系中的线性运算为核心的矢量形式的双圆弧插值算法，从而减少了计算的复杂性和程序的复杂性，提高了效率和可靠性。     

关于决策支持系统的结构与进化

本文在总结作者开发决策支持系统的实践经验的基础上，从ＤＳＳ的结构分析入手，探讨了ＤＳＳ的进化问题，首先通过软件开发方式，程序设计风范，人工智能道路和系统科学发展等方面的深入剖析，指出了进化能力的强弱是ＤＳＳ成败的关键。其次展开了关于ＤＳＳ结构的研究，提出了ＤＳＳ的外延结构和内涵结构的新概念并进行了比较。随后讨论了ＤＳＳ的进化问题，分析了传统的第一代决策支持系统存在的缺陷，阐述了第二代和第三代决策支     

DSS research and practice in perspective

The aim of this paper is to assess the state-of-the-art in the Decision Support Systems (DSS) field from both a research and a practice perspective. Three main dimensions of DSS research and practice are addressed: 1) supporting human decision-making processes, 2) integrating DSS into the organizational context, and 3) identifying new application domains. The related analysis and discussion provides a better understanding of past developments in the DSS field and insights into future evolution patterns.     

直流电动机参数测定

根据直流电机的可逆原理并利用常规的实验仪表，可以简便、准确地测出直流电动机的主要参数－电磁转矩、输出转矩和效率．     

基于运动矢量的视频图象数字水印算法

数字水印技术是近年发展起来的一种用于数字产品版权保护和真伪性论证的新兴技术。与静止图象相比，视频水印技术要满足盲检的要求。本文根据运动矢量的特征值ρl，提出了一种视频图象水印新算法。实验结果表明，所提出的水印算法简单、快速，能满足视频编码的实时性要求；算法与现有的视频压缩标准有很好的兼容性；水印的提取具有盲检功能，无需原图象；水印的嵌入不影响I帧的图象质量，与嵌入水印前的原压缩图象相比，嵌入水印后的视频图象信噪比损失很小。     

Effectiveness of spatial representation in the formation of network communities: experimental study on community organizer

In this paper, we present and discuss Community Organizer, a system designed to support network communities. The main characteristic of Community Organizer is the use of spatial representations for the relationships among community members including the communications exchanged among these members. These spatial representations reflect the degree of closeness of interests and concerns among the members, and are intended to provide users with clues on how to form network communities. In order to investigate the effectiveness of the proposed spatial representations, we conducted experiments with two different versions of the software. One version offered meaningful spatial representations while the other version did not. The subjects who used the former software version felt a greater sense of ‘community’, enjoyed using the software more, and actively used it longer than the subjects using the latter software version (control condition). These results indicated that the proposed spatial representations are effective in supporting network community formation.     

某微型起爆器引起的一起误爆事故分析

该文分析某微型起爆器引起的一起误爆事故，指出该起爆器设计上的缺陷及其对作业安全的威胁，提出防患建议。