Rationality in Information Systems Support to Decision Making

Management information systems serve business organizations by providing information for decision making. Various types of systems serve different types of decision contexts. The philosophic basis of information system support is discussed. The rational (or normative) philosophy is widely used, and appears in business theory in the form of agency theory and transaction cost analysis. While this approach has been valuable in some contexts, there are other contexts where the rational approach has limited in utility for real business decision making. Decision makers need to consider subjective factors to enable them to cope with the high levels of uncertainty, incomplete understanding, and imperfect data typical of dynamic open systems. There are alternative philosophies upon which to base decision-making that are appropriate for specific decision contexts. Churchman identified empirical, multi-perspective frameworks, dialectic, and cause-and-effect inquiring systems as alternatives to the rational (normative) system. A number of information system tools, such as decision support systems, expert systems, and group support systems can be supported by models based on philosophies other than rational models. A more empirically based philosophy, with decision-makers balancing hypothesis generation and observations of performance, is often more appropriate. The relationship between Churchman's inquiring systems and information system types are discussed.     

Information systems and uncertainty: a conspiracy of misplaced confidence

Abstract. Information technology is becoming an increasingly important factor in contemporary management. Information systems are being set up in business explicitly to accommodate the new opportunities of this technology, and these are having a lasting effect on managerial practice. The full implications of this technology-driven development have not been appreciated by organizations, which in absorbing technological systems, are tolerating a great drain on their resources.
The efficacy of computers is predicated on the acceptance of some very specific perspectives. A growing discontent and disappointment with their limited achievements is our reason for advocating a different point of view. We will discuss how a shift in perspective, particularly in respect to the perception of uncertainty, will affect thinking and practice in the field of management support systems. We will render our view of the application of computerized decision support systems (DSS), and especially, we will focus on the beliefs and assumptions that have shaped this technology thus far. To this end we will discuss the concept of uncertainty, by juxtaposing current thinking and practice with our understanding of the context of its application. Finally, we will place our understanding of uncertainty in a managerial context and explain the implications this would have for strategists.     

Expert support systems design issues

Expert support systems (ESSs) promise valuable support to decision-makers in business settings where a number of complex and interacting decisions must be accommodated. Even though the proliferation of ESSs in business has been limited, the issues involved in designing such systems need to be addressed so that development resources are well utilized and the end product is successful. This paper addresses the following questions: What are the factors that affect the successful design of an ESS? And how do these factors affect the design process? These factors are identified by considering factors that are relevant to MIS development and how they relate to the new technology of expert systems. A prototype ESS is used to illustrate the issues addressed in this paper.     

Information technology in support of individual decision-making

Abstract. The use of computers in organizations has often been justified by reference to the ‘improved decision-making’ which will result from the use of new technology. Rarely, if ever, is any precise measurement given as to how such improvements will be judged. Phrases such as ‘better information leads to better decisions’ and ‘what managers require is more information’ dominate the literature on management information systems (MIS). Alistair Preston argues that this alignment with top management allowed MIS to legitimize and elevate itself as both a serious practice and an academic discipline. The two dominant themes in the relationship between information technology (IT) and managerial decision-making have been the use of Herbert Simon's work on decision-making and Anthony's pyramidal structure of types of application system, the latter model leading to a powerful categorization of types of computer-based information systems (i.e. transaction processing, management information systems, decision support systems, executive information systems). The models of decision-making employed at each level of this hierarchy are those characterized by Simon as ‘objective rationality’ and ‘bounded rationality’ and these models encourage a view of information as representing some objective reality which can be captured, stored and processed within some form of technology. Dick Boland has argued forcibly that Simon's work has been crucial to the current level of understanding of information and technology within organizations. Less concern has been given, however, to the role which IT itself plays in reinforcing this rationalistic view of information and decision-making. As Mitroff has pointed out, to represent (or model) a problem is to conduct an inquiry into its nature. Likewise, Dick Boland suggests that information technologies are themselves social inventions that are malleable and shaped during use but that such sets limits and opens possibilities that shape the users as well. Hence, information technologies both incorporate and give rise to changes in our vocabularies for knowing ourselves and our institutions. It will not be enough, therefore, for us merely to change our existing models of managerial decision-making, it will also be necessary to design new technologies which will reflect and encourage the use of such models. In this paper we shall use the framework provided by Mitroff to try to consider a number of different paradigms of inquiring system and to see what technological forms would need to be developed in order that we may provide technological support for individual decision-making based on each paradigm.     

Evolution in Groups: A Genetic Algorithm Approach to Group Decision Support Systems

Certain tasks undertaken by groups using Group Decision Support Systems (GDSS) can be viewed as search problems. These tasks involve arriving at a solution or decision where the problem is complex enough to warrant the use of computerized decision support tools. For these types of GDSS tasks, we propose to model the information exchange and convergence toward a solution by the group as a simple genetic algorithm. The simple genetic algorithm is a generalized search technique that is based on the principles of evolution and natural selection. Simply put, the best points in the current population are more likely to be selected and combined through genetic operators to determine new points. We propose that groups using GDSS to address certain tasks behave like a simple genetic algorithm in the manner in which possible solutions are generated, enhanced and altered in attempting to reach a decision or consensus.     

Method to assist the building and expression of subjective concepts and its application to design problems

The paper discusses how computers can assist human creativity. A support system has been built and applied to the domain of automobile design. The system uses multidimensional data and statistical methods, and configures a space for inspiring the users' design activity. In the first step, it assists them in forming individual design concepts. In the second step, it assists them in deciding their target design concepts. It has been confirmed that it works effectively through experiments. Some of the open questions on creativity support systems are also discussed.     

协同生产计划与控制（PPS）系统

针对一般PPS系统存在的问题,采用智能管理方法,以数据库为中心,通过多库协同软件协调数据库、模型库、知识库及方法库,使决策支持系统与PPS事务处理系统有机地结合为一体,形成一个智能PPS系统。     

The integration of ergonomics into design—A review

Abstract

This paper examines the role of ergonomics in product and systems design. Market requirements as well as legislation have increased the use of ergonomics in design. This has increased the demands upon both ergonomists and designers. The ergonomist must learn to participate in the product development team. In return the design team must find the time and resources necessary for the inclusion of ergonomics in the development programme. This paper discusses the different roles played by the ergonomist in each stage of product and systems design. The need to give designers, engineers and management a fundamental education in ergonomics is highlighted as is the need for the ergonomist to consider the financial consequences of his work.     

Local Area Management and Planning (LAMP) in India

To assist decentralised planning, the Department of Science and Technology, Government of India has taken the initiative to develop a computer-based spatial information system for planning and management of the natural resources at the district and sub-district level. At present ten district level database centres called Natural Resources Data Management System (NRDMS) have been functioning in different geo-environments in India.
The present paper discusses the experience of the Centre for Applied Systems Analysis in Development (CASAD). CASAD is involved in managing the NRDMS database centre at Bankura district and was associated with the development of DSS models in Kheda district. Finally, a few case studies on the use of Decision Support Systems (DSS) for decentralised decision making at the district level are discussed.     

A Framework for Designing a Global Information Network for Multinational Humanitarian Assistance/Disaster Relief

Large-scale Humanitarian Assistance/Disaster Relief (HA/DR) operations, particularly in developing countries, require the intervention and aid of various agencies from all over the world in a concerted and timely manner. As a result, HA/DR operations involve dynamic information exchange, planning, coordination and above all negotiation. Although a number of studies have reported the benefits of using information and communication technologies to support negotiation activities, it remains unclear how such technologies could be adapted to large-scale HA/DR operations. This paper examines negotiational issues involved in a multinational HA/DR environment and presents a framework that would help in developing a Global Information Network (GIN). The proposed framework can be used to assess and characterize individual disaster situations so that the GIN functional and design requirements can be accurately identified early. Future implications to GIN architecture are also discussed.     

信息系统安全评估的交互式群决策模型及实现

在分析信息系统安全方案评估方法缺陷的基础上,提出一种多轮交互式评估方法,以解决结构化较差和不完全信息的信息系统安全评估中多人决策问题。每个群成员对方案属性两两比较得到的转换为评价矩阵,通过多轮交互过程评价、选择、排序逐步形成群体理想解,最终得到群体一致的各方案的最终群体排序,并通过实例验证了方法的有效性和可行性,为信息系统安全方案的选优提供了一种有效的方法。     

Improving facility planning with decision technology systems

Facility planning is a complex process that requires art, science, and technology. Several methodologies have been generated to facilitate this process. Computer information systems (CIS) have been developed to deliver these methodologies and to provide knowledge relevant for effective facility planning. Since accurate decisions are required at each step of the process, the development effort has focused on CISs that support decision-making.Traditionally, the support has been provided in a segmented fashion and for separate phases of the decision-making process. To be absolutely effective, the support should be integrated and complete. There have been efforts to provide the required CIS support, but these systems have inherent conceptual shortcomings. Moreover, the newer and enhanced systems create additional problems that will prevent them from providing integrated support for all decision making phases in facility planning.This paper examines the facility planning process. Then traditional and enhanced information systems support is reviewed and the inherent shortcomings and unresolved integration problems are explained. Finally, an alternative approach, referred to as a Decision Technology System (DTS), is proposed to resolve the difficulties.     

Data management in executive information systems

Data management is important in developing and maintaining executive information systems (EISs). An EIS can fail due to the lack of an adequate data infrastructure for this `data intensive' application. From the literature, discussions with developers, consulting experiences, and eight case studies, a set of key data management issues were identified. Three – data security, ownership, and standards – were further studied, using survey data collected from 85 organizations. Canonical correlation analysis was used to investigate the relationship between these issues and potentially related variables. The breadth and depth of information provided were found to be correlated with the difficulty of the issues. The degree of support from key individuals was also found to be correlated with the level of difficulty.