产品特性过程能力波动研究的新方法

本文介绍美国波音公司“先进质量体系”（ＡＱＳ）中对产品过程能力波动研究的新方法，提出能力指数Ｃｐｋ的新概念，它能更合理、更全面地反映系统、随机因素对过程能力的影响，还给出了各种特定情况下的Ｃｐｋ值的计算方法，进而引伸出满足产品关键特性过程能力指数Ｃｐｋ值的最低界限，为实施产品过程控制，推进连续质量改进提供了科学有效的途径。     

质量管理结构模型研究中的路径分析

以美国Baladrige奖评价模型为依据，用近期上海质量管理科学研究院对上海企业质量管理实践状况的调研结果为基本数据，采用路径分析法，对质量管理的结构模型中各要素间的因果关系进行了定量分析。统计结果有助于企业找出目前质量管理现行体系中的瓶颈问题；进而讨论了实施质量改进的途径。     

流程企业产品质量设计和质量改进研究

以橡胶产品质量设计与质量改进为对象，探讨了在流程企业开展质量工程技术与方法应用的途径，内容包括：(1)质量设计与质量改进流程；(2)试验设计与响应曲面建模；(3)质量设计与质量改进模型中的柔性处理等。     

6σ质量计划与连续质量改进

探讨了目前国际上许多大企业实施的连续质量改进计划－6σ质量计划。事实证明,许多世界级公司通过推行6σ质量计划取得了显著的效益。文章分析了6σ质量的统计解释及其含义,根据国外大公司推行6σ质量计划的成功经验,提出了实施6σ的具体策略。在对我国企业质量管理现状进行大量调查的基础上,分析了我国企业质量管理中存在的问题以及6σ质量计划对我国企业提高质量管理水平的借鉴意义。     

航空制造企业质量改进能力提升与实践

提出质量改进能力提升的思路与方法,从倾听客户声音、梳理典型质量问题、质量改进项目选择及实施等方面说明了质量改进能力提升的实践和内涵,介绍了质量改进项目立项的原则和实施步骤,以及在实施过程中每个阶段质量工具的应用和问题的分析方法。借鉴质量成熟度方格理论,建立对航空制造企业质量改进能力评价方法,明确每个阶段的达标要求。站在企业质量管理战略角度,给出质量改进能力建设的要求。     

质量管理体系建立与实施维护

运用PDCA工作原理，借鉴ISO 9000族标准的过程方法和管理的系统方法，分析了企业质量管理体系建立与实施维护的基本要求，探讨了基于ISO 9000族标准的质量管理体系建立与实施维护的基本程序，提出了质量管理体系建立与实施维护应经历的策划，实施，检查，处置4个阶段和决策，规划，分析，设计，运行，评定，改进和完善8个步骤。     

加强高校教育的全面质量管理

本文揭示了高校教学全面质量管理的内涵及影响教学质量的主要因素，运用对质量生成过程的分析，寻找质量的关键控制点，建立了高校教学质量保障体系，通过制度、规范、程序等实施控制，从而实现质量的持续改进与全面提高。     

从宇航企业的实践看我国中小企业质量管理体系的持续改进

持续改进是企业运营的永恒主题,是增强企业能力、满足市场要求的循环活动。本文分析了我国目前中小企业质量管理体系持续改进中存在的问题,并结合宇航企业质量管理体系持续改进的实践,提出了一些持续改进的途径和方法。     

浅论包装印刷企业的内部培训

随着印刷行业的发展和竞争的加剧，人们对印刷质量和生产速度也提出了更高、更快的要求，如何提高企业的竞争力，在竞争中求得发展，是每一个印刷企业管理者最关注的核心问题。而实施有效的员工培训，使员工获得或者改进与工作有关的知识、技能、动机、态度和行为，在充分发挥员工“显现能力”的基础上，开发员工的“潜在能力”，提高员工素质，是增强企业竞争力最有效的途径之一。     

论公路工程建设过程的质量管理

目前公路工程建设又好有快的发展，并且能够保质保量。这与工程建设过程的质量管理是分不开的，加强过程质量管理，是避免质量事故发生的最好途径。本文通过主要影响因素的分析，提出相应对策，实施种种质量控制措施，以确保工程质量。     

Implementing Evaluation of the Measurement Process in an Automotive Manufacturer: a Case Study

Reducing process variability is presently an area of much interest in manufacturing organizations. Programmes such as Six Sigma robustly link the financial performance of the organization to the degree of variability present in the processes and products of the organization. Data, and hence measurement processes, play an important part in driving such programmes and in making key manufacturing decisions. In many organizations, however, little thought is given to the quality of the data generated by such measurement processes. By using potentially flawed data in making fundamental manufacturing decisions, the quality of the decision‐making process is undermined and, potentially, significant costs are incurred. Research in this area is sparse and has concentrated on the technicalities of the methodologies available to assess measurement process capability. Little work has been done on how to operationalize such activities to give maximum benefit. From the perspective of one automotive company, this paper briefly reviews the approaches presently available to assess the quality of data and develops a practical approach, which is based on an existing technical methodology and incorporates simple continuous improvement tools within a framework which facilitates appropriate improvement actions for each process assessed. A case study demonstrates the framework and shows it to be sound, generalizable and highly supportive of continuous improvement goals. Copyright © 2003 John Wiley & Sons, Ltd.     

An interval programming model for continuous improvement in micro-manufacturing

Continuous quality improvement in micro-manufacturing processes relies on optimization strategies that relate an output performance to a set of machining parameters. However, when determining the optimal machining parameters in a micro-manufacturing process, the economics of continuous quality improvement and decision makers’ preference information are typically neglected. This article proposes an economic continuous improvement strategy based on an interval programming model. The proposed strategy differs from previous studies in two ways. First, an interval programming model is proposed to measure the quality level, where decision makers’ preference information is considered in order to determine the weight of location and dispersion effects. Second, the proposed strategy is a more flexible approach since it considers the trade-off between the quality level and the associated costs, and leaves engineers a larger decision space through adjusting the quality level. The proposed strategy is compared with its conventional counterparts using an Nd:YLF laser beam micro-drilling process.     

论标准化与低碳经济发展的互动关系

Low-Carbon economy is the main direction of China's sustainable development in the future, in which technical innovation is the key. Standardization and low-carbon economy interact with each other and develop together in the principle of continuous improvement and spiral progress. They embed the social development system in a flexible mode of technical penetration, and become the important links in the industrialization chain of technical innovation. Standardization promotes the low-carbon economic development in seven aspects including "systematic coordination and overall promotion", "technical accumulation and innovative diffusion", "quality improvement and waste reduction", "continuous improvement and spiral progress", "barrier elimination and cooperation enhancement", "technical support for market mechanism" and "local standards and regional emission reduction", etc. This paper is a periodical research achievement of Two-oriented Society Research Fund Project of Hunan University (LX2009SC304) funded by Hunan Provincial Philosophy and Social Sciences Fund Major Project (08GZDZ17) and Hunan Provincial Philosophy and Social Sciences Fund Project (08YBB313).     

环境检测实验室保证质量管理持续改进的主要途径

持续改进是实验室管理体系有效运行的重要表现,也是提升实验室检测能力、管理水平的主要手段。本文依据CNAS—CL01《检测和校准实验室能力认可准则》中“4．10改进”要求,浅谈环境检测实验室保证质量管理持续改进的主要途径。     

A digraph approach to TQM evaluation of an industry

Different total quality management (TQM) environments may be suggested to an organization for improving the quality of products, customer satisfaction, competitiveness and profitability by TQM experts. This paper identifies factors responsible for the TQM environment. All these factors are interacting with each other by different amounts. An attempt has been made to develop a mathematical model of the TQM environment from these interacting factors using a graph theoretic approach. In the graph theoretic model, a directed graph or digraph is used to represent abstract information of the system using directed edges, which is useful for visual analysis. The matrix model developed from the digraph is useful for computer processing. A permanent value of multinomial developed from the matrix represents the environment uniquely by a single number/index, which is useful for comparison, ranking and optimum selection. The method is quite flexible to accommodate new factors and market dynamics in global business in a bid to go for continuous improvement and breakthrough improvement in the environment, product, process and intellectual property rights (IPR).     

Warranty-based method for establishing reliability improvement targets

Modern day competition in manufacturing requires producers to rely heavily on continuous quality improvement methods to remain competitive. Reliability being a significant element of quality is the primary means for making design and process improvements. Current reliability allocation methods to establish improvement goals focus on cost reduction but do not necessarily give due consideration to the relative impact of component cost. A method is presented that uses warranty burden rates as a weighting factor to develop component improvement goals. A sample application is given to illustrate application of the method.     

集成化质量管理系统的设计开发

通过对我国制造业所面临的主要质量改进问题的分析,以笔者开发的集成化质量管理系统为基础,阐述了面向制造业的集成化计算机辅助质量管理系统的设计开发方法。所开发的系统实现了质量管理工具和方法的集成应用,为制造业持续质量改进提供了一个基础管理平台。     

面向持续质量改进的过程管理方法研究

提出了过程管理方法在企业实施持续质量改进中的应用模式,解决了过程管理的建模与分析以及制造企业产品实现过程信息层次模型的实现等问题,为制造企业系统地分析和解决过程质量问题提供了一个基本框架。