知识管理的模型框架及其关键技术

给出了知识管理的一个模型框架，详细分析了实施知识管理的关键技术，如信息提取技术、分级权限管理和多级安全控制技术以及群组协同工作等技术，最后简要分析了企业实施知识管理的过程中可能遇到的一些问题。     

Empirical evidence of an integrative knowledge competence framework for ERP systems implementation in UK industries

Enterprise Resource Planning (ERP) systems can greatly improve business productivity and better serve customers by creating values through integrating business processes and sharing current information. Knowledge Management (KM) is crucial for ERP systems implementation, but is particularly demanding task. This paper discusses ERP systems implementation in UK manufacturing and service sector organisations, focusing on empirical evidence of an innovative KM approach for improving knowledge competence for ERP success. Qualitative research was conducted, using semi-structured interviews with ERP experts. Data analysis used a combination of thematic and comparative analysis. The findings suggest that the integrative knowledge competence framework can provide ERP practitioners with useful guidance on what the key knowledge determinants are and how the relationships between knowledge components should be best managed to achieve ERP systems implementation success in real life business situations.     

A hybrid approach based on fuzzy DEMATEL and FMCDM to predict success of knowledge management adoption in supply chain

Knowledge management (KM) adoption in the supply chain (SC) needs high investment as well as few changes in culture of entire SC. This study proposes a prediction framework based on the fuzzy decision-making trail and evaluation laboratory (DEMATEL) and fuzzy multi-criteria decision-making (FMCDM) for KM adoption in SC. This study first identifying the evaluation criteria of KM adoption in SC from literature review and expert opinion. Further, it uses fuzzy DEMATEL to evaluate weighting of each evaluation criteria's, after that FMCDM method uses to obtain possible rating of success of KM adoption in SC. The proposed approach is helpful to predict the success of KM adoption in SC without actually adopted KM in SC. It also enables organizations to decide whether to initiate KM, restrain adoption or undertake remedial improvements to increase the possibility of successful KM adoption in SC. This prominent advantage can be considered as one of the contribution of this paper. This proposed approach demonstrated with empirical case of a hydraulic valve manufacturing organization in India.     

A fuzzy AHP-TOPSIS framework for ranking the solutions of Knowledge Management adoption in Supply Chain to overcome its barriers

The aim of this study is to identify and prioritize the solutions of Knowledge Management (KM) adoption in Supply Chain (SC) to overcome its barriers. It helps organizations to concentrate on high rank solutions and develop strategies to implement them on priority. This paper proposes a framework based on fuzzy analytical hierarchy process (AHP) and fuzzy technique for order performance by similarity to ideal solution (TOPSIS) to identify and rank the solutions of KM adoption in SC and overcome its barriers. The AHP is used to determine weights of the barriers as criteria, and fuzzy TOPSIS method is used to obtain final ranking of the solutions of KM adoption in SC. The empirical case study analysis of an Indian hydraulic valve manufacturing organization is conducted to illustrate the use of the proposed framework for ranking the solutions of KM adoption in SC to overcome its barriers. This proposed framework provides a more accurate, effective and systematic decision support tool for stepwise implementation of the solutions of KM adoption in SC to increase its success rate.     

Retracted: Human factors of knowledge‐sharing intention among taiwanese enterprises: A model of hypotheses

Knowledge management (KM) is very important in the business world of today. The Taiwanese government has recognized the importance of KM in helping small and medium enterprises (SMEs) to innovate through both their internal core competencies and external resources. This study combines the concept of social capital and motivation–opportunity–ability models by both social and technological dimensions to investigate the human factors that characterize knowledge sharing and the motivational elements that can encourage investment in it. In addition, this study also proposes some possible perspective suggestions for implementing KM initiatives to reinvigorate Taiwanese SMEs. © 2012 Wiley Periodicals, Inc.     

Retracted: Human factors of knowledge sharing intention among taiwanese enterprises: a preliminary study

Knowledge management (KM) is very important in the business world of today. The Taiwanese government has recognized the importance of KM in helping small and medium enterprises (SMEs) to innovate through both their internal core competencies and external resources. They have the KM promotion project to combine resources from the information service industry and the academic sector in order to assist SMEs, and have been attempting to introduce the process of KM since 1993. The motivation, opportunity, and ability (MOA) framework has been applied to study how this MOA availability drives knowledge sharing in large enterprises. This study investigates the factors or barriers that influence the intention of knowledge sharing in Taiwanese SMEs through the MOA framework. It should help business managers identify the motivational elements that can encourage investment in it, and then propose pragmatic suggestions for introducing KM initiatives in order to reinvigorate the numbers of KM‐implementing SMEs in Taiwan. © 2012 Wiley Periodicals, Inc.     

Segmenting critical factors for successful knowledge management implementation using the fuzzy DEMATEL method

Knowledge is a key source of sustainable competitive advantage. In response to increasingly drastic and competitive environments, many organizations wish to better utilize and manage knowledge for business success. For the purpose to execute formal knowledge management (KM) effectively, some works have suggested several critical factors of KM implementations. However, in a strategic view, such a list of critical factors must be further honed to increase practical usefulness, as not all critical factors necessarily share the same importance. Moreover, assessing the importance of critical factors inevitably involves the vagueness of human judgment. Hence, this study presents a favorable method combining fuzzy set theory and the Decision Making Trial and Evaluation Laboratory (DEMATEL) method to segment the critical factors for successful KM implementations. Also, an empirical study is presented to illustrate the proposed method and to demonstrate its usefulness.     

一个面向软件过程的知识挖掘与管理系统

软件过程的知识密集性特征要求组织人员的密切协作、交流，并能够有效地重用组织的实践经验。数据挖掘技术能够从大规模数据中发现有意义的知识，能够为知识管理提供有益的支持，从而得到更好的知识共享和重用效果。在对软件过程进行分析的基础上，提出了协同知识管理模型。介绍了一个集成的面向软件过程的知识挖掘与管理系统iKnow。对iKnow的知识表示、知识挖掘、知识服务和个性化知识检索进行了论述。系统使软件组织的实践经验成为可视、可控和可重用的知识资源。     

Process-aware approach for managing organisational knowledge

Knowledge is currently considered an asset for organisations. In this new paradigm, Knowledge Management (KM) is emerging as an unavoidable activity for organisations. Information and communications technologies, together with business policies, become a tool par excellence for supporting the creation of KM platforms that provide access to organisation knowledge resources such as workers, technical reports, software applications, and business documents. In spite of the benefits provided by current KM platforms, most of them were designed to manage a single type of knowledge (tacit or explicit) without considering either the form in which organisational areas need knowledge to be provided (reactive or proactive) or the integration with business processes. This work presents a process-aware approach to develop KM platforms linked to business processes with semantic capability to manage knowledge objects with natural language content as well as to support social interactions and ad hoc working groups. To this aim, a comprehensive analysis of influencing-KM factors to be addressed by technological solutions is considered by a set of technological requirements. Based on these requirements, a model that provides the main components to be addressed by KM approaches is specified and implemented by a technological platform. This platform goes after a balance between technological and social aspects that support and promote collaboration and communication among organisation members.     

知识管理系统的构建及其策略

知识管理和知识管理系统是目前和将来知识经济下的一个重要研究领域,该文对知识管理以及知识管理系统的概念、功能、构建原则和构建过程中的系统策略进行了分析,提出了一些比较新颖和实用的模式和方法,对于各种信息技术如个性化研究、搜索过滤算法、分类策略、智能代理、知识挖掘在知识管理系统中的应用进行了比较全面的分析研究。     

知识管理系统中的CBR技术研究

基于案例的推理技术尝试在计算机上将叙述能力与知识整理进行结合,在为知识管理系统的实现提供了基本的技术保障的同时,也拓宽了推理技术的应用领域。首先讨论了基于案例的推理的一些基本问题,然后借助一个实例探讨了CBR技术在知识管理系统中的应用,并提出了进一步的研究方向。     

An elusive antecedent of superior firm performance: The knowledge management factor

Knowledge management (KM) concepts, principles, and technologies provide a foundation for understanding and building systems for acquiring, assimilating, selecting, generating, and emitting knowledge—a crucial resource of the firm. In the knowledge management community, it is commonly contended that knowledge, and capabilities for processing it, comprise a major resource that can differentiate one firm from another in the sense of yielding better performance or a competitive edge. However, aside from anecdotes, there has been little to substantiate this contention. Can any empirical link be discovered between a firm's KM success and that firm's financial performance? To develop an answer to this question, we use an independent research company's reports of firms judged to be highly successful in their KM initiatives, plus related data reported by COMPUSTAT. As an initial investigation of the linkage between KM performance and firm performance, as measured by financial ratios, this study uses the Matched Sample Comparison Group methodology to evaluate research hypotheses. The analysis reveals a heretofore elusive antecedent of firm performance—evidence that superior KM performance is indeed a predictor of superior bottom-line performance. This study contributes to the information systems (IS) literature by demonstrating that KM, a basic foundation for IS, is an important factor to consider from the standpoint of achieving strong financial performance. As such, it suggests that KM furnishes an important context for understanding designs, applications, and possibilities for IS with respect to achieving such performance. In the context of devising and executing KM initiatives, both technological and human treatments of knowledge need to be cultivated and integrated in ways that lead to superior KM performance. This study also contributes to the management literature by going beyond anecdotes and case studies in buttressing the proposition that a firm's KM competencies are an important ingredient in that firm's performance. It solidifies the raison d'etre for investigating KM phenomena and methods (computer-based and human), both within and across modern organizations. It gives practicing managers evidence that bottom-line benefits are indeed associated with superior KM strategy and execution.     

一种面向电子商务的知识管理解决方案

知识的资源化和资本化,引起了对知识管理广泛的研究探索和应用实践,知识管理是电子商务和企业应用集成的新课题,已成为管理科学和工程研究的前沿和热点之一。文章分析了企业电子商务知识管理的需求,讨论了企业实施知识管理的关键问题,提出了一种基于企业信息门户(EIP)的企业知识管理解决方案,指出了关键的实现技术,最后展望了知识管理的发展趋势和前景。     

Retracted: Critical Human Factor Evaluation of Knowledge Sharing Intention in Taiwanese Enterprises

Knowledge management (KM) is important in the Taiwan business world. Only 0.1% of SMEs, however, have been guided by the Small and Medium Enterprise Administration (SMEA) to introduce knowledge management from 1993 through 2008. The population of KM‐implementing SMEs is low. The climate of knowledge sharing has been recognized as the critical factor to successful KM. According to the research results obtained in this study, relation‐based motivation is positively related to one's intention to share knowledge. Individual workers can have increased relation‐based motivation to become leaders of SMEs building the culture of interpersonal trust and offering group‐based reward mechanisms in an organization. This research can help business managers to identify the motivational elements that can encourage investment and propose pragmatic suggestions for introducing initiatives to reinvigorate the number of SMEs implementing KM in Taiwan. © 2012 Wiley Periodicals, Inc.     

Towards an evaluation framework for knowledge management systems

In this paper we develop an evaluation framework for Knowledge Management Systems (KMS). The framework builds on the theoretical foundations underlying organizational Knowledge Management (KM) to identify key KM activities and the KMS capabilities required to support each activity. These capabilities are then used to form a benchmark for evaluating KMS. Organizations selecting KMS can use the framework to identify gaps and overlaps in the extent to which the capabilities provided and utilized by their current KMS portfolio meet the KM needs of the organization. Other applications of the framework are also discussed.

Development of a knowledge management initiative and system: A case study

As knowledge emerges as the primary strategic resource in the 21st century, many firms in the manufacturing and service sectors alike are beginning to introduce and implement Knowledge Management (KM). Organisations can certainly benefit from its application for enhanced decision support, efficiency and innovation, thus helping them to realise their strategic mission. However, KM is an emerging paradigm, and not many organisations have a clear idea of how to proceed with it. This paper presents the results of a case study conducted in one company in the United Kingdom (UK), the major aim being to identify how it has developed a KM initiative and system. Hopefully, the information extracted from this study will be beneficial to other organisations that are attempting to implement KM or to those that are in the throes of adopting it.     

基于消息通信的安全管理系统的设计与实现

提出了一个基于消息通信的安全管理系统的模型,并描述了一个基于该模型的安全管理系统——SMP(SecurityManagementPlatform)的组成结构及其具体实现机制。讨论了系统实现中的关键技术问题及其解决方法,其中包括系统架构、消息通信机制、系统安全机制、安全风险模型、数据一致性维护等。     

Knowledge Management Models within Information Technology Projects

The purpose of this study is to address the use of knowledge management (KM) in project management (PM) to improve the success of IT projects in achieving organizational goals. The conceptual framework included the project knowledge management (PKM) model, which helped identify the knowledge sharing in IT software projects for a local insurance company in Baltimore, Maryland. Interview data were collected from 26 IT project stakeholders. The analysis revealed four themes of managing knowledge in the requirement process, code development process, testing process, and the helpdesk process for the success of the IT project. Each of the four processes used different KM repositories and face-to-face tools.     

Ontology development for run-time safety management methodology in Smart Work Environments using ambient knowledge

This paper presents the development of a decision support system for run-time safety management in Smart Work Environments (SWEs). Our approach consists of four main phases: (i) definition of the basic steps of a methodology for run-time safety management; (ii) development of an ontological knowledge-base of safety in work environments; (iii) definition of constraints on the ontology based on organizations’ safety protocols; (iv) communication of relevant information to each actor in the safety management team. We propose a generic ontological model of safety expertise, based on Occupational Safety and Health Regulations (OSHA), that is employed as Knowledge required in our safety management methodology based on the MAPE-K (Monitor–Analyze–Plan–Execute and Knowledge) loop. We present the RAMIRES (Risk-Adaptive Management in Resilient Environments with Security) tool, implementing this methodology. RAMIRES is developed as a dashboard, supporting the safety management team in understanding the risk and its consequences, and to support decision making in risk treatment. RAMIRES interacts with the SWE and the safety management team (actors) in order to: (i) communicate the risks and preventive strategies to actors; (ii) obtain more data about the observed areas to understand the risk and its consequences; and (iii) execute the automatic preventive strategies and support actors in the execution of human-operated preventive strategies. In this paper, we show the details on concepts designed in the safety ontology and illustrate how these concepts can be extended to provide an abstract model of a specific use case. Furthermore, we propose the definition of constraints on the ontology using logic-based rules. Finally, we discuss the advantages and limitations of the proposed methodology regarding the resilience of the environment.     

Investigating Knowledge Management Factors Affecting Chinese ICT Firms Performance: An Integrated KM Framework

This article sets out to investigate the critical factors of Knowledge Management (KM) which are considered to have an impact on the performance of Chinese information and communication technology (ICT) firms. This study confirms that the cultural environment of an enterprise is central to its success in the context of China. It shows that a collaborated, trusted, and learning environment within ICT firms will have a positive impact on their KM performance.